Leah Patteson

• Assisted with check-in and check-out procedures for guests.
• Answered phones, responded to inquiries, and took messages.
• Provided information about hotel amenities, services, and local attractions.
• Addressed customer needs in a timely manner.
• Provided excellent customer service while upholding company policies.
• Assisted with luggage handling for incoming guests.
• Answered telephones and greeted visitors to assist, answer questions and direct.

Inbound call center, responsible for review of customer accounts while on the line with customers, quality customer service, went over credit and debit card transactions for verification of fraud, opened new customer accounts.

• Worked with Insurance companies while handling insurance concerns of the client and insurance companies.
• Scheduling of new and existing patients to include follow up appointments.
• Reconciliation of payment to include copays as well as deducitables if needed

• Helped clients with daily needs that consisted of bathing dressing grooming while ensuring the safety of patient, provided nurses with updates on patients, Monitored patients vitals, as well as light housekeeping.

• Checked guest in and out of rooms, Answered any questions they may have, Make recommendations for activities and restraunts.
• Held Luggage for guests.
• Answered phones, directed calls, made reservations over the phone, arranged transportation for guests, maintained records for reconciliation.