Leah Peacock-Coombes
Orem,Utah
Summary
Accomplished Store Manager at Harbor Freight Tools USA, adept in customer service management and problem-solving, significantly improved customer satisfaction. Skilled in team leadership, fostering a positive and productive work environment. Demonstrated excellence in sales strategies and customer relations, driving revenue growth and establishing strong client relationships. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
Work History
Store Manager
Harbor Freight Tools USA
04.2018 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Sales Manager
Staples
02.2015 - 03.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Owner/Manager
Club Vegas
01.2002 - 08.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Booked talent for live shows 4 - 5 nights a week.
- Built relationships with promoters and talent.
- Managed band turnovers to keep nightly schedule.
- I was a bartender during shows to ensure quick service for customers.
Education
Bachelor of Science - Sociology, Psychology, Business Management
Brigham Young University
Provo, UTSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Friendly and Positive
- Team leadership and coaching
- Sales professional
- Schedule Management
- Decision-Making
- Teamwork and Collaboration
Timeline
Store Manager
Harbor Freight Tools USA
04.2018 - 05.2024
Sales Manager
Staples
02.2015 - 03.2018
Owner/Manager
Club Vegas
01.2002 - 08.2011
Bachelor of Science - Sociology, Psychology, Business Management
Brigham Young University