Leah Persons
Seligman,MO
Summary
Dynamic leader with proven expertise in team management and employee training, honed at ESCO. Excelled in enhancing production quality and efficiency, showcasing a blend of hard skills like production scheduling and soft skills such as fostering positive work environments. Achieved significant improvements in process setups and employee performance, contributing to organizational success.
Committed [Job Title] with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.
Offering collaborative and solution-focused approach, eager to learn and grow in dynamic production setting. Brings understanding of production efficiency and equipment maintenance, ensuring operational excellence. Ready to use and develop leadership and coordination skills in [Desired Position] role.
Overview
12
12
years of professional experience
Work History
Line Leader
ESCO
07.2019 - Current
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
- Maintained communication across key departments and senior leadership team.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Improved product quality with thorough inspections and adherence to established standards.
- Tracked material orders and deliveries in accordance with company procedures.
- Followed daily production schedules for organized and on-time deliveries.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members.
Sales Associate
Walmart
06.2013 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Shipping and Receiving Assistant
Ready Flow
01.2013 - 06.2015
- Optimized warehouse space utilization by rearranging storage areas according to product size, weight, and demand frequency patterns.
- Trained new team members in company procedures, enhancing overall department performance through knowledge sharing.
- Managed incoming shipments, ensuring accurate inventory control and timely processing of goods.
- Improved shipping efficiency by streamlining processes and organizing the warehouse layout.
- Ensured proper packaging and labeling of outgoing shipments, reducing damage claims and improving customer satisfaction.
- Conducted periodic inventory audits to identify discrepancies and maintain accurate stock levels at all times.
- Processed returns effectively by inspecting items for damage or discrepancies before updating inventory records accordingly.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Partnered with representatives from different carriers to arrange materials shipments.
Education
High School Diploma -
Southwest R-5
Washburn, MO05-1987
Skills
- Employee training
- Team management
- Troubleshooting
- Production scheduling
- Packaging
Timeline
Line Leader
ESCO
07.2019 - Current
Sales Associate
Walmart
06.2013 - 07.2019
Shipping and Receiving Assistant
Ready Flow
01.2013 - 06.2015
High School Diploma -
Southwest R-5
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