Leah Petts
Program Manager
Fenton
Summary
Energetic and personable bartender with over 20 years of experience in high-volume bars. Adept at creating a welcoming atmosphere, mixing and serving drinks to patrons' satisfaction, and providing exceptional customer service. Skilled in cocktail preparation, inventory management, and maintaining a clean and organized bar. Known for strong multitasking abilities, attention to detail, and a deep understanding of beverage recipes and pairings. Committed to ensuring a positive guest experience and fostering repeat business.
Overview
13
13
years of professional experience
15
15
years of post-secondary education
Work History
Bartender
Summerset Salon & Day Spa
06.2023 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Drive non-alcoholic and alcoholic beverage sales.
Tasting & Sampling Program Manager
Desert Door Distillery
11.2018 - 9 2022
- Spearheaded expansion into multiple new markets
- Recruit, train, and manage high-performing sales team nationwide and communicate program performance goals and processes
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Launched innovative incentive programs designed to motivate team members towards peak performance levels.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Brand Ambassador
Authentic Beverages Company
11.2016 - 09.2018
- Cultivated on and off-premise relationships while building brand awareness for this specialty food and beverage importing company.
- Exceeded performance goals regularly by demonstrating strong sales skills and a keen understanding of consumer needs.
- Provided exceptional customer service during promotional events, addressing inquiries promptly and professionally.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
Communications & Marketing Coordinator
Care Communities
04.2016 - 10.2017
- Responsible for developing, guiding, and implementing all branding, Social Media, external and internal communications, public relations, and marketing strategies
- Maintained and updated agency Salesforce (CRM) database, book-keeping, company website (WordPress) maintenance
- Provided administrative and technical support to agency staff and oversaw general office/ clerical responsibilities
- Event coordination, planning, and execution, including procurement of donation items for gala auctions.
Bartender
The Parish Room
03.2016 - 8 2017
- High volume music venue
- Private Events, SXSW, Moon tower Comedy Festival
- Consistently rung high sales.
Bartender & Cashier
Austin Convention Center & Palmer Event Center
08.2011 - 11.2015
- City of Austin Special Event Bartender
- Events included: Roller Derby, Junior League "A Christmas Affair", SXSW, Armadillo Christmas Bazaar, and miscellaneous conventions and events.
Education
Masters of Acupuncture and Oriental Medicine -
AOMA Graduate School of Integrative Medicine
Austin, TX 05.2010 - 05.2016
Bachelor’s Degree in Sociology & Bachelor’s Degree in Political Science -
University of Michigan
Flint, MI 01.2005 - 05.2009
Associate’s Degree in Applied Arts & Associate’s Degree in Applied Science - undefined
Mott Community College
Flint, MI 01.2001 - 05.2005
Skills
Microsoft 365
G-Suites
Salesforce (CRM)
WordPress
Canva
Background Checks
Social Media Platforms
Mail Chimp
Eventbrite
Performance Metrics Tracking
Customer Engagement
Timeline
Bartender
Summerset Salon & Day Spa
06.2023 - Current
Tasting & Sampling Program Manager
Desert Door Distillery
11.2018 - 9 2022
Brand Ambassador
Authentic Beverages Company
11.2016 - 09.2018
Communications & Marketing Coordinator
Care Communities
04.2016 - 10.2017
Bartender
The Parish Room
03.2016 - 8 2017
Bartender & Cashier
Austin Convention Center & Palmer Event Center
08.2011 - 11.2015
Masters of Acupuncture and Oriental Medicine -
AOMA Graduate School of Integrative Medicine
05.2010 - 05.2016
Bachelor’s Degree in Sociology & Bachelor’s Degree in Political Science -
University of Michigan
01.2005 - 05.2009
Associate’s Degree in Applied Arts & Associate’s Degree in Applied Science - undefined
Mott Community College
01.2001 - 05.2005
Similar Profiles
Andrea StortiniAndrea Stortini
Licensed Massage Therapist at Summerset Salon & Day SpaLicensed Massage Therapist at Summerset Salon & Day Spa
Dawn EdmondsonDawn Edmondson
Master Stylist / Salon Manager at Sirius Day Spa, Salon & Med SpaMaster Stylist / Salon Manager at Sirius Day Spa, Salon & Med Spa
Rubi BaeRubi Bae
Hair Salon Assistant at Salon Jean & Day SpaHair Salon Assistant at Salon Jean & Day Spa
Jasmyn SmithJasmyn Smith
Barista at StarbucksBarista at Starbucks
Patricia ThiemannPatricia Thiemann
School Bus Driver at Pattonville School DistrictSchool Bus Driver at Pattonville School District