Leah Phillips
North Smithfield,RI
Summary
Competent bus driver with commitment to safety and excellent work ethic. Highly valued with several years of industry experience. Safely serves passenger base.
Overview
33
33
years of professional experience
1989
1989
years of post-secondary education
1
1
Certification
Work History
Bus Driver
Accept Collaboration
Natick, Massachusetts
09.2021 - Current
- Operated bus in compliance with safety regulations and traffic laws.
- Assisted passengers with boarding, disembarking, and luggage handling.
- Conducted pre-trip inspections to ensure bus readiness and safety.
- Monitored passenger behavior to maintain a safe and respectful environment.
- Maintained cleanliness of the bus interior and exterior during shifts.
- Completed daily logs detailing mileage, fuel usage, and passenger counts.
- Provided excellent customer service by answering passenger questions promptly.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Verified that all passengers were seated before operating the bus.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Greeted customers in a friendly manner when boarding the bus.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Monitored traffic conditions along assigned routes in order to plan alternate routes if necessary.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Provided route, schedule and fare information to passengers.
- Stocked buses with supplies such as maps, brochures and other materials for passenger use.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Complied with local traffic regulations and safety requirements for bus operation.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
- Handled passenger emergencies or disruptions.
- Regulated heating, lighting and ventilating systems for passenger comfort.
Unit Secretary
Miriam Hospital
Providence, Rhode Island
04.1992 - 06.2006
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Maintained accurate medical records and ensured compliance with privacy regulations.
- Assisted healthcare staff by preparing and organizing necessary documentation.
- Coordinated supply orders and inventory management to support daily clinic needs.
- Supported front desk activities, including greeting patients and handling phone calls.
- Collaborated with team members to enhance workflow and improve service delivery.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Retrieved physicians' paperwork, including lab test requests.
- Prepared documents for signature by physicians or other authorized personnel.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Transcribed doctors' orders, including medication and lab test requests.
- Organized laboratory specimens for pick-up by courier service.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Facilitated timely execution of lab tests and medication refills.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Entered patient information into hospital databases with attention to detail and accuracy.
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Utilized hospital information systems for data entry and retrieval.
- Maintained a clean and organized front desk and reception area.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Compiled and filed medical reports, charts, and correspondence.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Medical Assistance
Lincoln Technical School
Lincoln, RI 09.2025 - 05.2027
Cranston East
Cranston, RISkills
- I am CPR Certified
- Wheelchair Certified
Certification
- CPR Certified
- Wheelchair Certified
Affiliations
- I like to take my walks
- Listen to music
- Pottery
- Drawing
Timeline
Medical Assistance
Lincoln Technical School
09.2025 - 05.2027
Bus Driver
Accept Collaboration
09.2021 - Current
Unit Secretary
Miriam Hospital
04.1992 - 06.2006
Cranston East