Leah Plaul
Upper Sandusky
Summary
Dynamic leader with proven success in enhancing customer satisfaction and loyalty at Doyle’s Auto Repair, leveraging strong organization and customer service skills. Excelled in cost-saving measures and sales growth, fostering a positive work environment. Great in schedule coordination and communicating with clients, achieving significant improvements in operational efficiency.
Overview
13
13
years of professional experience
Work History
Service Writer
Doyle’s Auto Repair
05.2021 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Curbside Shopper
Meijer
08.2020 - 05.2021
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Assembly Line Worker
Kasai North America
08.2018 - 01.2020
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Assistant Manager
Arbys Resturant
10.2017 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
General Manager
Little Caesars
05.2012 - 05.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
River Valley High School
Caledonia, OH05.2011
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Customer service
- Automotive industry experience
- Strong organization
- Communicating with clients
- Appointment scheduling
- Processing warranties
Timeline
Service Writer
Doyle’s Auto Repair
05.2021 - Current
Curbside Shopper
Meijer
08.2020 - 05.2021
Assembly Line Worker
Kasai North America
08.2018 - 01.2020
Assistant Manager
Arbys Resturant
10.2017 - 08.2018
General Manager
Little Caesars
05.2012 - 05.2017
River Valley High School
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