Leah Pollack
Antioch,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Results-driven event coordinator bringing progressive background in entertainment environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.
Overview
22
22
years of professional experience
Work History
Body Piercer
ZEBRA Inc.
Berkeley, CA
01.2001 - 04.2006
- Entrusted to handle confidential and sensitive situations in professional matter.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Supervised [Number] household staff, contractors and vendors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Dog Groomer
Leah's Pretty Paws
Albany, CA
06.2006 - 01.2018
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Fed, walked and bathed animals.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Clinical Monitor
CURA Inc.
Fremont, CA
02.2018 - 12.2021
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Attended to needs of students and informed school personnel of unusual behavior or health problems.
- Monitored conduct of students on school buses to maintain discipline and safety.
- Provided mental, emotional and physical support to children with special needs through [Action].
- Directed loading and unloading of students on bus to prevent congestion and unsafe conditions.
- Communicated with classroom teachers, principals and parents to discuss student backgrounds, medical problems and behaviors.
- Counted students at pick-up and drop-off times to keep accurate records of passengers.
- Conducted emergency evacuations from bus by directing children to exit bus through emergency door.
Event Coordinator
Yaymaker
Fremont, CA
10.2018 - 03.2020
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Selected and ordered décor and event materials.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.
- Mentored customer service, marketing, sales and accounting teams.
Education
CPT1 - Phlebotomy
First Response Medical Training
Berkeley, CA02.2008
High School Diploma -
Berkeley Adult School
Berkeley, CA2002
Skills
- Scheduling Medical Appointments
- Monitoring Tools
- Electronic Monitoring
- Customer Satisfaction
Timeline
Event Coordinator
Yaymaker
10.2018 - 03.2020
Clinical Monitor
CURA Inc.
02.2018 - 12.2021
Dog Groomer
Leah's Pretty Paws
06.2006 - 01.2018
Body Piercer
ZEBRA Inc.
01.2001 - 04.2006
CPT1 - Phlebotomy
First Response Medical Training
High School Diploma -
Berkeley Adult School
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