Leah Ponce
Columbus,OH
Summary
Resourceful Coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering 12 years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Functional Coordinator
Huntington National Bank
Columbus, OH
07.2010 - Current
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Interpreted and explained work procedures and policies to brief staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Enhanced performance through collaboration with diverse teams.
- Planned and managed operations to achieve objectives within budgets.
- Organized teams and resources to optimize timely deliverables.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Conducted regular training sessions for staff members on new software programs or processes.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Researched new technologies to enhance productivity levels across all departments.
- Provided technical support to staff members regarding software applications and hardware systems.
- Organized team events to promote a positive work environment.
- Assisted with the preparation of presentations for senior management meetings.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Developed strategies to improve operational procedures and reduce costs.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Coordinated with subject matter experts to develop effective training content.
- Organized and scheduled on-site and off-site trainings for staff members.
- Maintained accurate records of all trainings conducted.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Monitored participants' progress during the training session.
- Evaluated employee performance before, during, and after training sessions.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
- Provided ongoing support to internal customers throughout the entire training process.
- Compiled data from evaluations for use in preparing reports detailing course outcomes.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Delivered presentations outlining best practices related to specific job roles or tasks.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Supported onboarding of new employees by hosting orientation sessions.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
- Prepared custom training course materials and presentations for corporate training.
- Collaborated with senior and department leaders to develop and implement workforce plans
- Identified areas for improvement in training programs and collaborated with training team to implement changes.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Education
Property Insurance - Property Insurance
Hondros College of Business
Westerville, OH06.2009
High School Diploma -
Perrysburg High School
Perrysburg, OH05.2003
Some College (No Degree) - Nursing
Owens Community College
Perrysburg, OHSkills
- Business Administration
- Document Management
- Project Management
- Administrative Leadership
- Staff Supervision
- Process Improvement
- Project Coordination
- Business Planning
- Operations Management
- Event Coordination
- Event Planning
- Professional Networking
- Customer Service
- Staff Management
- Work Planning and Prioritization
- Administrative Oversight
Languages
Spanish
Elementary
Affiliations
- Northwest Ohio Hispanic BRG Leader
- Community Leader
- Central Ohio BRG Volunteer Coordinator
- Central Ohio Inclusion Council member
- American Heart Association Northwest Ohio Board member
- Northwest Ohio Hispanic Camber Board Member
- Central Ohio Hispanic Chamber Member
- Wood County Township Lasison
Certification
- Property Insurance Certificate
- Customer Service Certificate
Timeline
Functional Coordinator
Huntington National Bank
07.2010 - Current
Property Insurance - Property Insurance
Hondros College of Business
High School Diploma -
Perrysburg High School
Some College (No Degree) - Nursing
Owens Community College
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