Leah Portillo
Queens,NY
Summary
To learn and grow in a work environment while also balancing academic pursuits.
Overview
3
3
years of professional experience
Work History
Cultural, Arts, Recreation, Educational & Service (CARES) Program Intern
Kings County Family Court, New York City Department of Probation
06.2024 - 08.2024
- Managed a caseload of 10 juvenile probationers, guiding them on personal growth, community engagement, and cultural awareness
- Coordinated and facilitated arts and culture events to introduce probationers to positive community experiences, fostering a healthy outlook and encouraging pro-social behaviors
- Reported daily assessments on probationer's performance, participation, and behavior, providing detailed documentation to Probation Officers to track progress and identify areas for improvement
- Collaborated with families to share information about upcoming activities, provide program updates, and ensure alignment between probationers' needs and their family support systems
- Provided a safe, supportive environment for juveniles to express concerns, share feedback, and develop healthy coping mechanisms
Crew Member
Five Guys Burgers and Fries
07.2021 - 07.2024
- Delivered exceptional customer service in a fast-paced environment, ensuring a positive dining experience for all guests
- Operated kitchen equipment (grills, fryers, etc.) while maintaining strict adherence to food safety and cleanliness standards
- Prepared and assembled food orders, ensuring the highest quality, freshness, and presentation of products
- Collaborated with team members to meet high-volume demand during peak hours, ensuring timely service and order accuracy
- Resolved customer complaints in a professional and efficient manner, ensuring customer satisfaction
Education
Bachelor of Science - Criminal Justice
CUNY John Jay College of Criminal Justice
New York, NYAssociate of Science - Criminal Justice
CUNY Queensborough Community College
Queens, NY12.2023
Skills
- Conflict Resolution
- Case Management Support
- Customer Service Skills
- Multi-tasking and Time Management
- Cash Handling and Point of Sale Systems
- Program Coordination
Timeline
Cultural, Arts, Recreation, Educational & Service (CARES) Program Intern
Kings County Family Court, New York City Department of Probation
06.2024 - 08.2024
Crew Member
Five Guys Burgers and Fries
07.2021 - 07.2024
Associate of Science - Criminal Justice
CUNY Queensborough Community College
Bachelor of Science - Criminal Justice
CUNY John Jay College of Criminal Justice
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