LEAH POYNTER
Whitestown,IN
Summary
Goal-driven Customer Service Professional with solid experience in business, warehousing, restaurant, and retail environments. Results-oriented inventory management professional with history of delivering impactful improvements in inventory accuracy and operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs.
Overview
18
18
years of professional experience
Work History
Senior Inventory Analyst
THE HIBBERT GROUP
01.2017 - Current
- Promoted from Inventory Analyst to Senior Analyst in July 2023
- Contracted by Eli Lilly & Co to assist in their Clinical Trials Division
- Works closely with Hibbert staff located in NJ to ensure printing and shipping deadlines meet the client’s needs
- Analyzes weekly reports to ensure inventory levels are appropriate for upcoming needs of the trials
- Participates in weekly Hibbert meetings to determine best practices for servicing the client
- Reviews backorder report on a consistent basis to resolve best course of action for additional print and fulfillment of stock
- Assists in a quarterly review of the SOP to ensure processes are in alignment across therapeutic areas with fellow Inventory Analysts
- Follows timeline needed for each trial to submit shipping requests that takes into account extra time needed for customs clearance in other countries
- Responds to one off request’s centered around tracking and delivery of goods to trial sites as well as expediting urgent requests for additional materials.
Property Manager
COMMUNITY REINVESTMENT FOUNDATION
01.2015 - 01.2016
- Managed 9 buildings in downtown Indianapolis consisting of 500 units
- Managed office staff, Maintenance staff, and custodial staff
- Responsible for hiring and terminating staff based on performance
- Handled invoicing from vendors for maintenance supplies, subcontractors, office equipment, and office supplies on a weekly basis and submitted to home office accounts payable
- Responsible for court filings on delinquent accounts and the eviction process
- Resolved escalated resident issues regarding Payment Ledgers and Maintenance Services
- Responsible for the utilization and balancing of petty cash
- Worked with a marketing company to promote the property and its amenities to increase occupancy
- Reconciled resident accounts upon move-out by adding any unit damage charges to account and submitted final account statements to home office for refund of deposit if applicable
- Conducted annual occupied unit inspections looking for any unreported maintenance issues and listening to and taking action on any resident concerns regarding their unit or the building with which they reside
- Created monthly newsletter for residents.
Merchandising Expeditor Manager
GUITAR CENTER
01.2007 - 01.2015
- Liaison for the corporate merchandising team at an 800,000 sq ft distribution center servicing 262 stores.
- Partnered with Buyers, Allocators, Forecasters, Planners and Replenishes to ensure timely in store delivery of promotional product to support sale, TV and radio ads
- Analyzed inbound trailer report each day to review purchase orders for receipt of ASN and allocation for unload purposes
- Close contact with Vendor IT departments and Guitar Center Allocations team to ensure trailers are suitable for unloading
- Assist receiving department with prioritization of trailers for unloading
- Lead a team which assists in expediting of product
- Research & troubleshoot un-receivable cases such as vendor mis-ships, case pack issues, overages, and bar code and UPC issues
- Tracked monthly the number of cases that can’t be received via normal receipt processes against total building receipts
- Involved in the implementation of a new vendor compliance program
- Responsible for logging compliance infractions each week as it pertains to mis-shipments, late ASN’s, and UCC labels that don’t meet Guitar Center’s labeling requirements as outlined in the Vendor Supply Chain Guide
- Work closely with corporate Special Order department to ensure orders are fulfilled and shipped in a timely manner
- Answer store inquiries on tracking and delivery dates of these orders.
Education
B.A. - Speech and Hearing Sciences, Psychology
Indiana University
Bloomington, IN05.1988
Skills
- Warehouse Management
- Order Management
- Cost-reduction strategies
- Continuous Improvement
- Process Improvements
- Productivity tracker development
- Proficient in Microsoft Office, Outlook, WMS, JDA
- Effective customer communication
- Inventory management support
- Customer Service
- Problem-Solving
- Team Leadership
Supplemental Job Experience
- EASLEY WINERY, Indianapolis, IN, Wine Steward
- CITY BARBEQUE, Indianapolis, IN, Caterer & Restaurant Associate
- MAGGIANO’S, Indianapolis, IN, Banquet Sales Assistant, Banquet Captain/Banquet Server/Bartender/Carry-Out and Delivery Associate,
Timeline
Senior Inventory Analyst
THE HIBBERT GROUP
01.2017 - Current
Property Manager
COMMUNITY REINVESTMENT FOUNDATION
01.2015 - 01.2016
Merchandising Expeditor Manager
GUITAR CENTER
01.2007 - 01.2015
B.A. - Speech and Hearing Sciences, Psychology
Indiana University
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