Leah Price
Cincinnati,OH
Summary
Motivated customer service professional seeking a position to develop skills and gain experience for future career advancement. Dedicated to providing exceptional service and building strong customer relationships. Eager to contribute to a team-oriented environment, utilizing excellent communication and problem-solving abilities for customer satisfaction. Committed to delivering high-quality service and exceeding expectations in a fast-paced customer service setting.
Overview
22
22
years of professional experience
Work History
Receptionist
Seven Hills Women’s Health Center
07.2004 - Current
- Schedule return appointments and insure all fees/co-pays are paid;
- Schedule and organize meeting for Physicians
- Order and maintain patient education
- Receive, distribute, and record patient test results
- Monitor and maintain financial spreadsheets
- Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
- Explain financial requirements to patients; collect and record copays as required.
- Perform registration functions for new and existing patients.
- Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
- Maintain confidentiality regarding all patients.
- Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
- Other duties as assigned.
Customer Service Specialist
Target
06.2002 - 02.2003
- Processed customer orders on register; neatly bagged customers’ purchases; kept area clean; solved customer issues; return and exchange merchandises; stocked designated areas; assist customers with locating merchandise.
Education
High School Diploma -
Mariemont High School
Mariemont, OH06.2004
Skills
Excellent customer service skills
Sufficient in Microsoft Office (Word, Excel, PowerPoint)
Over twenty years of clerical and professional office skills
Work well in a team environment
Excellent written and oral communication skills
Excellent multitasking skills
Adapt to changing priorities and business needs
An ability to work in a fast paced innovative environment
References
Dr. Michael Fesenmeier - Vice President of Medical Affairs - Axia Women’s Health 513-313-2224
Lauren Todd - Administrative Assistant -Cincinnati State Community College 513-510-1792
Justine Gessner -back office coordinator - Trihealth 513-376-4337
Timeline
Receptionist
Seven Hills Women’s Health Center
07.2004 - Current
Customer Service Specialist
Target
06.2002 - 02.2003
High School Diploma -
Mariemont High School