Leah Prizmich
McKinney,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
McKinney Air Center
06.2022 - Current
- Prioritized making an outstanding rapport with passengers to assure a quality experience.
- Scheduled flight reservations with crew via FlightBridge.
- Monitored FlightAware and ADS-B for incoming and outgoing flights.
- Facilitated catering orders, rental cars, and hotels.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
McClellan Jet Services
10.2017 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Reserved rental cars/hotels for crew and customers.
- Facilitated catering orders for passengers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Conversed with passengers and helped with luggage.
Cashier
In-N-Out Burger
05.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Psychology
American River College
Sacramento, CASkills
- Excellent oral communication
- Adaptability
- Conflict Resolution
- Customer Service
- Active Listening
- Problem-Solving Abilities
Timeline
Customer Service Representative
McKinney Air Center
06.2022 - Current
Customer Service Representative
McClellan Jet Services
10.2017 - 05.2022
Cashier
In-N-Out Burger
05.2017 - 10.2017
Psychology
American River College
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