Leah Proctor
Buda
Summary
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Versatile knowledge that applies to a variety of office types.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Aspire Allergy & Sinus
10.2019 - Current
- Obtain patient medical history and vital signs
- Administer skin prick allergy tests and allergy injections (immunotherapy and biologic)
- QA reporting for CT machines
- Coordinate patient scheduling for dozens of clinics, check-in, check-out and payments for billing
- Manage a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients
- Handle financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection
- Create, post and close-out daily billing batches
- Place medical and office supply orders via vendor-specific purchase orders, manage inventory and restock clinical space
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Territory Business Manager
Pain Doctor (formerly Austin Pain Associates)
09.2017 - 09.2018
- Direct-report clinical manager overseeing 10 employees
- Coordinated a 3-provider medical clinic servicing over 50 patients per day
- Responsible for weekly capacity reporting and building scheduling templates within the EMR system
- Created staff schedules, coordinated clinic coverage and approved and submitted timecards for employee payroll
- Ordered and managed both clinical and office supplies and inventories
- Coordinated facility maintenance
Medical Assistant/ Clinical Operations Lead
Austin Pain Associates
07.2012 - 09.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- DEA reporting/ record keeping of controlled medication prescriptions
- Check-in, check-out and scheduling of patients
- Coordinated translator and interpreter services for patient appointments
Service Dispatcher/ Accounting Assistanct
Holt Door Systems (dba Overhead Door Co. of Austin
09.2010 - 06.2012
- Managed residential service dispatch for a high call volume garage door company
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization
- Streamlined communication between customers and technicians for timely service delivery
- Performed both accounts payable and receivable duties and assisting the owner with lien preparations
Education
Medical Assistant Degree -
Southern Careers Institute
TX03-2011
High School Diploma -
John B. Connally High School
Austin, TX05-2004
Skills
- Patient scheduling
- BLS/CPR
- Medical terminology knowledge
- Phreesia, NextGen, Centricity, Surgicare
- Google Workspace
- Direct patient care
- Immunotherapy administration (injection)
- Inventory and supply management
- Scheduling proficiency
- Work order preparations
- Microsoft Office
Certification
- Basic Life Support (BLS)
- RMA
Timeline
Medical Assistant
Aspire Allergy & Sinus
10.2019 - Current
Territory Business Manager
Pain Doctor (formerly Austin Pain Associates)
09.2017 - 09.2018
Medical Assistant/ Clinical Operations Lead
Austin Pain Associates
07.2012 - 09.2018
Service Dispatcher/ Accounting Assistanct
Holt Door Systems (dba Overhead Door Co. of Austin
09.2010 - 06.2012
- Basic Life Support (BLS)
- RMA
Medical Assistant Degree -
Southern Careers Institute
High School Diploma -
John B. Connally High School
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