Leah Qiu
Chicago,Illinois
Summary
With proven adaptability and exceptional communication skills, I excelled as Hostess Assistant Manager at Afusion, enhancing customer satisfaction and team performance in a dynamic and fast paced environment. I adeptly managed and trained a diverse team, leveraging organizational abilities to streamline operations. My tenure is marked by successfully resolving customer issues, demonstrating significant leadership and multitasking capabilities.
Overview
4
4
years of professional experience
Work History
Hostess Assistant Manager
Afusion
02.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Resolved customer complaints and handled special requests to ensure customer satisfaction.
- Demonstrated flexibility by helping out in other departments as needed.
- Responded quickly to complaints from guests and took appropriate action to resolve them.
- Trained new hires on restaurant protocols, customer interaction, and POS systems, improving team performance.
- Led and managed a team of hosts/hostesses, kitchen, and servers scheduling shifts, and assigning duties
Education
Bachelor of Arts - English
University of Illinois Urbana-Champaign
Champaign, IL03.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Adaptability
- Attention to Detail
- Team Management
- Organization and Time Managment
Languages
Chinese (Cantonese)
Professional Working
Timeline
Hostess Assistant Manager
Afusion
02.2021 - Current
Bachelor of Arts - English
University of Illinois Urbana-Champaign
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