Leah Queen
Marietta,GA
Summary
Dynamic leader with a proven track record at Kids 'R' Kids, excelling in strategic planning and relationship building. Spearheaded innovative programs boosting operational quality and staff development. Achieved significant improvements in team performance and customer satisfaction through effective leadership and creative problem-solving. Skilled in budget management and coaching, adept at fostering a culture of continuous improvement and collaboration.
Overview
12
12
years of professional experience
Work History
Director
Kids 'R' Kids of Crabapple
06.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Cultivated high-performance executive team, selecting and mentoring candidates for key leadership roles.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Curriculum Coordinator
Kids 'R' Kids of Crabapple
10.2018 - 08.2020
- Organized curricular events such as workshops or conferences that fostered collaboration between school faculty members.
- Collaborated with administrators to determine course objectives.
- Managed resources effectively by overseeing budgeting processes and allocating materials according to needs.
- Provided coaching and mentoring to teachers, nurturing their growth as professionals and contributing to a positive school culture.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Organized teacher mentoring programs, strengthening instructional strategies and classroom management.
- Assisted with teacher recruitment process by participating in interviews and reviewing applicant qualifications against program requirements.
- Conducted classroom observations to assess teaching effectiveness, providing constructive feedback for improvement.
- Initiated partnerships with local businesses and organizations to provide real-world learning experiences for students.
- Conducted curriculum audits to ensure compliance with accreditation standards and educational regulations.
- Evaluated instructional materials, making recommendations for adoption based on relevance and effectiveness.
- Evaluated the effectiveness of curriculum implementation by analyzing student performance data and identifying areas for improvement.
- Fostered culture of continuous improvement among educators through regular feedback sessions.
- Updated resource libraries with current literature and multimedia content, enriching learning experience.
- Facilitated transition to more student-centered learning model, promoting autonomy and self-directed learning.
- Increased student engagement with introduction of interactive learning platforms.
- Spearheaded integration of STEM activities into curriculum, fostering critical thinking and problem-solving skills.
- Enhanced curriculum relevance by collaborating with teachers to integrate current events and technology trends.
- Facilitated sharing of best practices among educators through regular team meetings and collaborative planning sessions.
- Enhanced parental involvement in educational process through creation of informative newsletters and workshops.
- Monitored student progress through regular assessments, utilizing results to inform targeted support strategies.
Contracted Curriculum Writer
Kids 'R' Kids International
08.2022 - Current
- Incorporated differentiated instruction strategies into lesson planning, accommodating a range of learning styles within the classroom setting.
- Analyzed effectiveness of curriculum already in place.
- Monitored curriculum and school practices for adherence to state educational laws.
- Designed project-based learning activities to promote critical thinking skills and real-world problem-solving abilities among students.
- Enhanced curriculum quality by collaborating with subject matter experts to develop accurate and engaging content.
- Developed customized lesson plans tailored to diverse student needs, ensuring an inclusive learning environment.
- Trained teachers on new curriculum and information.
- Collaborated with educators to gather feedback on curriculum effectiveness, implementing necessary changes based on their input.
- Designed detailed plans to help teachers introduce new technology into classrooms.
Lead Private Pre Kindergarten Teacher
Kids 'R' Kids of Crabapple
08.2020 - 05.2024
- Improved student engagement by incorporating hands-on activities and visual aids into lessons.
- Actively participated in professional development workshops to stay current on educational trends and improve teaching techniques.
- Designed assessments that measured student progress towards meeting curriculum goals, informing future instructional decisions.
- Served as a mentor for new teachers, sharing best practices and offering guidance in classroom management techniques.
- Utilized various forms of technology in the classroom to support student learning and facilitate interactive lessons.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Established a positive classroom environment that promoted respect, inclusion, and cooperation among students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed strong relationships with parents and caregivers, enhancing communication and collaboration for student success.
- Allowed for ample outdoor discovery time in schedule each day.
- Consistently met or exceeded state standards for Pre-Kindergarten education through effective lesson planning and delivery.
- Organized extracurricular events such as field trips and guest speakers to enhance students'' understanding of real-world applications of concepts learned in class.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Developed and implemented behavior management plans.
- Assessed student progress and provided feedback on educational development.
- Encouraged use of technology to support student learning.
- Utilized creative teaching strategies to engage students in classroom.
- Organized and supervised large and small group activities.
- Guided students to develop social, emotional and physical skills.
- Incorporated music, art and literature into curriculum.
- Developed innovative activities to engage young children in learning process.
- Established positive relationships with students and families.
- Supported students in developing self-esteem and self-confidence.
- Monitored classroom to verify safe and secure environment.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Helped new preschool children get used to classes by giving one-on-one support.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Created safe and nurturing learning environment for preschoolers.
- Modeled positive behavior and communication skills for students.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Implemented age-appropriate curricula to meet needs of young learners.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Lead Preschool Teacher
Primrose of Woodstock East
10.2015 - 10.2018
- Assisted and supervised Number children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
- Utilized positive reinforcement techniques when addressing behavioral issues, maintaining a respectful and orderly classroom environment conducive to learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Utilized books, songs and games to engage students.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons.
- Submitted weekly lesson plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Supported the social-emotional development of students by implementing lessons on empathy, communication skills, and conflict resolution.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness.
- Managed classroom materials efficiently, ensuring availability of necessary resources for daily activities and reducing waste.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Planned educational opportunities based on children's interests.
- Prepared pre-class materials.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Attended professional development workshops regularly, staying up-to-date with current early childhood education trends and techniques for enhanced instruction quality.
- Fostered a nurturing and inclusive classroom environment where all students felt comfortable participating and sharing ideas.
- Allowed for ample outdoor discovery time in schedule each day.
- Promoted strong literacy skills by incorporating reading activities throughout the day, laying a solid foundation for future academic achievement.
- Empowered students as leaders by assigning age-appropriate responsibilities within the classroom community, fostering independence and self-confidence among preschoolers.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Organized and supervised large and small group activities.
- Guided students to develop social, emotional and physical skills.
Beauty Constant
Sephora
10.2013 - 12.2016
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
- Conducted consultations to understand client's desired look.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Monitored current trends to understand fashions and better serve customer needs.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Maintained counter and display areas for cleanliness and organization.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
- Provided personalized skincare recommendations to specifically target top concerns.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
- Identified client needs and recommended products based on preferences and requirements.
- Handled returns or exchanges courteously while adhering to company policies.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Used cosmetic techniques and processes to beautify face and body in traditional or mobile settings.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Sanitized makeup tools to avoid spread of infection.
- Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
- Professionally applied makeup to clients for productions and performances.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Assistant Director
Kids 'R' Kids
12.2014 - 10.2015
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Arranged key elements for successful execution of educator-student engagement activities.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Boosted staff morale and performance through implementation of comprehensive training and professional development program.
Lead Three Year Old Teacher
Kids 'R' Kids of North Cobb
03.2013 - 12.2014
- Managed behavior effectively within the classroom setting, establishing clear expectations and consequences for actions while promoting self-discipline among students.
- Maintained detailed records of student achievement, providing timely feedback on progress toward learning goals.
- Mentored new teachers entering the profession by sharing best practices and offering ongoing support throughout their first year in education.
- Facilitated adaptive learning approaches leading to measurable performance improvements.
Education
Child Development Associate - Early Childhood Care And Education
Chattahoochee Technical College
Marietta, GA05.2009
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Project management
- Team management
- Creativity and innovation
- Strategies and goals
- Project coordination
- Employee development
- Staff management
- Organizational development
- Goal setting
- Budget control
- Budget management
- Change management
- Staff development
- Issues resolution
- Program management
- Hiring and retention
- Rules and regulations
- Charismatic leader
- Partnerships and alliances
- Crisis management
- Corporate communications
- Business administration
- Talent acquisition
- Time management
- Multitasking and organization
- Team building
- Leadership development
- Coaching and mentoring
- Conflict resolution
- Team leadership
- Effective leader
- Customer service
Timeline
Director
Kids 'R' Kids of Crabapple
06.2024 - Current
Contracted Curriculum Writer
Kids 'R' Kids International
08.2022 - Current
Lead Private Pre Kindergarten Teacher
Kids 'R' Kids of Crabapple
08.2020 - 05.2024
Curriculum Coordinator
Kids 'R' Kids of Crabapple
10.2018 - 08.2020
Lead Preschool Teacher
Primrose of Woodstock East
10.2015 - 10.2018
Assistant Director
Kids 'R' Kids
12.2014 - 10.2015
Beauty Constant
Sephora
10.2013 - 12.2016
Lead Three Year Old Teacher
Kids 'R' Kids of North Cobb
03.2013 - 12.2014
Child Development Associate - Early Childhood Care And Education
Chattahoochee Technical College
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