Leah Ramirez
Green Forest,AR
Summary
Personable New Accounts Representative 11 years' experience banking. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services.
Overview
11
11
years of professional experience
Work History
Personal Bank II
Anstaff Bank
03.2021 - Current
- Cross-sold bank products and services to meet customer needs and provide options.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering
- additional checks, and updating customer personal information in database.
- Followed up with customers to gather feedback and provide additional assistance.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Processed deposits, withdrawals and ACH transfers accurately.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Educated customers on online banking and mobile banking applications.
- Trained new hires on customer service policies and procedures.
- Referred customers to other banking departments for specialized services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed applications for new accounts.
- Wrote and distributed customer correspondence.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Handled various accounting transactions.
- Generated monthly reports on customer activity and customer feedback.
- Calculated fees due, interest and change for customer transactions.
- Monitored all SDB reports, statements, keys, and drills
- Collections
- Trism
- Backcounter
- Business Process Manager
- Integrated Teller
- Director
Electronic Banking Representative
Anstaff Bank
03.2017 - 02.2021
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Worked on daily debit card disputes and corresponded with shazam to resovle the cases
- Generated monthly reports on customer activity and customer feedback.
- Scan/index documents into the director system
- Used trism to print cards and reports
Customer Service Representative
Anstaff Bank
07.2012 - 03.2017
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Presented new and additional products and services to existing customers.
- Provided customers with additional information regarding account services.
- Maintained customer records and updated account information.
- Activated new accounts and issued customer identification numbers.
- Monitored accuracy of customer information in system.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Explained account terms and conditions to customers.
- Reconciled customer accounts and balanced daily transactions.
- Tracked and processed customer account requests and applications.
- Greeted customers and delivered information about new account processes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Processed customer payments and account setup charges.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service, account management, and order calls.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
Education
Associate of Applied Science - Business Administration
North Arkansas Tech
Harrison, AR07.2013
Skills
- Spanish/English Bilingual
- Teller Procedures
- Recordkeeping Requirements
- Effective Customer Communication
- Open New Accounts
- Account Audits
- Cash Handling
- Customer Information Databases
- Assist Tellers
- Communications Strategies
- Educating Clients
- Customer Interaction
- Productivity Standards
- Community Relations
- High-Volume Environments
- Safe Deposit Box Oversight
- Government Standards
- Commercial Banking
- Account Maintenance
- Delinquency Notifications
- Site Visits
- Special Requests
- Funds Transfer
- Service Quality
- Banking
- Customer Feedback
- Deposit Verification
- ATM Balancing
- Account Closing
- Credit and Debt Card Processing
- Client Satisfaction
- Business Operations
- Security Understanding
- Operational Efficiency
- Inbound Calls
- ATM Transactions
- Phone Inquiries
- Teller Auditing
Languages
Spanish
Native or Bilingual
Timeline
Personal Bank II
Anstaff Bank
03.2021 - Current
Electronic Banking Representative
Anstaff Bank
03.2017 - 02.2021
Customer Service Representative
Anstaff Bank
07.2012 - 03.2017
Associate of Applied Science - Business Administration
North Arkansas Tech
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