Leah Ramsay
Kansas City,MO
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Human Resources Supervisor
Worlds Of Fun And Oceans Of Fun
01.2024 - Current
- Provided guidance on policies and procedures.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Provided ongoing training opportunities for staff members, fostering professional development and career advancement.
- Conduct interviews and final offers.
- Provided support with planning, setting up, and executing events like employee appreciation and holiday parties.
- Leading others through continued training courses, employee relations, and external resources for support.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Reduced company''s legal risks by ensuring compliance with local, state, and federal labor laws.
- All responsibilities of an HR Assistant.
Human Resource Assistant
Worlds Of Fun And Oceans Of Fun
01.2023 - Current
- Recruiting tables and school events.
- Verify candidates back ground checks and schedule for onboarding.
- Onboarding employees, orientation, paperwork, job descriptions, I-9 forms, new hire forms, uniforms, drug screens, issue ID Badges.
- Receive and organize pay checks, educate how to receive pay stubs, pay periods, setting up direct deposit, answering employee questions, and fixing processing errors.
- Maintain confidentiality with various applicant files, paper work, and employee records including attendance, doctors notes, and wittiness statements.
- Maintain cleanliness and safety while preforming all duties in compliance with guidelines and requirements.
- Communicate with coworkers, employees, and occasional guest. Professionally and accurately answering questions and complaints.
- Navigate HR software, systems, and office equipment. Including, but not limited to Equifax, ICIMS, Dayforce, Multifunction Printer, and MLX Telephone.
Server
Paul & Jacks
03.2022 - Current
- Greet & seat customers, provide excellent customer service, efficiently take & deliver orders
- Communicate & cooperate with guest and all staff
- Deliver checks and collect payments, operate registers & other systems, adhere to Health Departments rules/regulations and all customer service guidelines
Health and Wellness Coach
Herbalife Independent Distributor
09.2020 - Current
- Recommend personalized nutrition and exercise plans unique to each individual to help them achieve their own wellness goals.
- Tailor programs with specific products to help people achieve results.
- Marketing - social media, advertising, E-Mail, Referrals
- Member of our event registration team | Seminars & conferences.
- Navigate multiple platforms (Zoom, BizWorks, HN Grow, Personal Website, etc.)
- Educate individuals how to live a healthy active lifestyle & its vital importance.
- Provide value and opportunity to communities.
- Manage client records meticulously, maintaining confidentiality while ensuring easy access to essential information during coaching sessions.
- Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
- Established strong relationships with clients, fostering trust and open communication throughout the coaching process.
- Reduced stress levels in clients by teaching mindfulness techniques and incorporating relaxation practices into coaching sessions.
Patient Care Tech
North Kansas City Hospital
04.2018 - 09.2021
- Provide quality patient care while ensuring patients safety
- Complete some or all of basic patient care needs - assist with daily living activities
- Perform general clerical duties; including but not limited to answering phones, making photocopies, faxing, typing, completing forms and performing data entry
- Document and communicate patients needs to the appropriate medical staff
- Answer patients call lights promptly and effectively
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Preform finger sticks, collect and transport specimens, vital signs, compression wraps/stockings, weigh/I&O/Calorie Count, Bladder scanning & catheterization, & Oxygen therapy.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Room Service Associate
North Kansas City Hospital
01.2017 - 05.2018
- Assist patients & staff with tray assembly, delivery, and tray retrieval
- Dish room (clean trays and other kitchen utensils)
- Stock all areas - tray line (trays, silverware, plates, condiments, food) and unit kitchens
- Communicate & notify appropriate staff (RN, PCT, Management, Colleagues)
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
Server
Perkins Restaurant & Bakery
06.2016 - 03.2017
- Greet & seat customers, provide excellent customer service, efficiently take & deliver orders
- Deliver checks and collect payments, operate registers & other systems, adhere to Health Departments rules/regulations and all customer service guidelines
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Hostess & Server
Denny's
11.2012 - 03.2016
- Communicate & cooperate with guest and all staff
- Deliver checks and collect payments, operate registers & other systems, adhere to Health Departments rules/regulations and all customer service guidelines
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Partial Credit Hours -
MCC - Maple Woods
12.2016
Completed Semester 15C -
University of Central Missouri
12.2014
High School -
North Kansas City High School
05.2014
High School -
Park Hill South High School
05.2012
Skills
- Customer Service
- Excellent Communication
- Organizational Skills
- Detail Oriented
- Creativity
- Team Work
- Dependability
- Time Management
- Flexibility
- Computer Literacy
- Diversity and inclusion
- Team building and leadership
References
- Krisha Klug, 816-522-3442, krisha.klug@nkch.org
- Whitney Bennett, 816-323-9216, whitbennett13@gmail.com
Accomplishments
- Graduated 1 year early with honors.
- Promoted to Human Resources Supervisor
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Human Resources Supervisor
Worlds Of Fun And Oceans Of Fun
01.2024 - Current
Human Resource Assistant
Worlds Of Fun And Oceans Of Fun
01.2023 - Current
Server
Paul & Jacks
03.2022 - Current
Health and Wellness Coach
Herbalife Independent Distributor
09.2020 - Current
Patient Care Tech
North Kansas City Hospital
04.2018 - 09.2021
Room Service Associate
North Kansas City Hospital
01.2017 - 05.2018
Server
Perkins Restaurant & Bakery
06.2016 - 03.2017
Hostess & Server
Denny's
11.2012 - 03.2016
Completed Semester 15C -
University of Central Missouri
Partial Credit Hours -
MCC - Maple Woods
High School -
North Kansas City High School
High School -
Park Hill South High School
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