Leah Rang
New York,NY
Summary
As an experienced Senior Strategic Product Management professional with over 10 years of expertise in developing software and education products across B2B and B2C industries, I am actively seeking challenging opportunities. I am eager to collaborate with and learn from a team of professionals, contributing my innovative ideas to further enhance products. I am particularly interested in joining a company with a compelling mission to deliver products or services that drive significant market share growth.
Overview
14
14
years of professional experience
Work History
Product Manager
Thoropass
01.2022 - Current
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Revamped content architecture for SOC 2, the company's highest-grossing framework serving 88% of the customer base. Aligned stakeholders to streamline CX team workflow, resulting in a 42% reduction in user journey time from onboarding to audit.\
- Developed content infrastructure for auto-generated policies using structured data. This initiative eliminated manual CX and PM workflows, reducing customer time to publish a policy from weeks to minutes. Also, decreased exceptions in audit by 30%.
- Orchestrated the launch of Unified Controls, a multi-framework approach to compliance, by leading product, SMEs, sales, and CX teams. This redesign affected the workflow for 100% of users
- Pioneered and promoted the first UAT program with internal teams in preparation for a multi-framework product launch. This initiative included motivational prizes to drive engagement.
- Liaised with clients to better understand business needs and current market landscape.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Communicated user profiles and design requirements to designers to align with market needs for print and digital assets.
- Created wireframes and prototypes in Figma.
- Developed curricula and learning objects for classroom and online delivery using instructional design methodologies, emphasizing measurable learning outcomes.
- Consulted on the development of Universal CSS for digital content, advocating for disciplinary needs within the Common Design Language framework.
Senior Product Manager (Development Editor)
Macmillan Learning
01.2012 - 01.2022
- During my tenure at MacMillan Learning, I held several roles, including:
- Development Editor | Macmillan Learning | 2015 - 2019
- Associate Editor | Macmillan Higher Education | 2014 - 2015
- Investigated international partnerships for US higher education course materials and curriculum in Asia as one of ten selected from a global talent pool.
- Editorial Assistant | Macmillan Higher Education | 2012 - 2014Oversaw internal product team employees and Original Equipment Manufacturer (OEM) partners.
- Responsibilities:
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Consulted with product development teams to enhance products based on customer interest data.
- Compiled product and customer data to generate informed profit projections.
- Established internal processes for innovative digital development
- Created and implemented interactive modules to teach key concepts of argumentation for a bestselling argument textbook.
- Drafted mechanical test protocols, user experience surveys and focus group goals for in-production and finished products.
- Managed cross-functional reliability team that reduced product failures at customer sites by 18%.
- Spearheaded content product development for English and literature higher education courses nationwide.
- Collaborated with senior program manager to assess new project proposals and devise strategies for lists generating $32 million in annual revenue.
- Produced diverse text and multimedia assets for face-to-face, hybrid, and online courses within learning management systems. Tasks included storyboarding, video editing, and creating self-paced interactives using in-house tools, third-party tools, and freelancers.
- Managed multiple concurrent projects across the English portfolio. Responsibilities included overseeing projects from ideation and user testing to developing saleable products and providing marketing and sales support for department adoptions and instructor onboarding.
Lecturer
University of Tennessee – Knoxville, TN
01.2010 - 01.2011
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Collaborated with subject matter experts (auditors, security and compliance leads, scholars, practitioners) to transform innovative ideas into clear content-driven product solutions for nascent projects.
- Conducted onboarding and training sessions for instructors new to digital courses.
- Led the Bedford New Scholars program, organizing and hosting professional development conference sessions via Zoom.
Dual Enrollment Instructor
Pellissippi State Community College
02.2010 - 07.2011
Adjunct Faculty
Roane State Community College – Harriman, TN
01.2010 - 01.2011
Education
M.Ed., Learning, Design, And Technology -
Pennsylvania State University
University Park, PA2024
Master of Arts - English
The University of Tennessee - Knoxville
Knoxville, TN2010
Bachelor of Arts - English
University of Mississippi
Oxford, MS 2008
Skills
- Product Management
- Content Development
- Instructional Design
- UX/UI Design
- Assessment Development and Delivery
- Market and User Analysis
- Analytics Reporting
- Problem Solving
- Relationship Management
- Personnel Management Project Management Presentation Development and Delivery
- Editing & Writing
- Teaching
- Skills Gap Analysis
- Workforce Development and Training
Technical Skills
Product Insights Tools: Heap, FullStory
Analytics Tools: SQL (Mode, SigmaBI)
Asset Management Tools: Airtable, Notion
Instructional Design and Creation Tools: Articulate 360, Adobe Captivate
Multichannel Content Management Systems: Frost
Issue Tracking and Scheduling Software: Jira, Smartsheets
Survey Platforms: Typeform, Qualtrics
Design Programs: Figma, Adobe, Canva
Customer Management: Salesforce
Video Editing: Adobe
Timeline
Product Manager
Thoropass
01.2022 - Current
Senior Product Manager (Development Editor)
Macmillan Learning
01.2012 - 01.2022
Dual Enrollment Instructor
Pellissippi State Community College
02.2010 - 07.2011
Lecturer
University of Tennessee – Knoxville, TN
01.2010 - 01.2011
Adjunct Faculty
Roane State Community College – Harriman, TN
01.2010 - 01.2011
M.Ed., Learning, Design, And Technology -
Pennsylvania State University
Master of Arts - English
The University of Tennessee - Knoxville
Bachelor of Arts - English
University of Mississippi
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