Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Leah Ray

Holiday,Florida

Summary

Self-motivated professional with knowledge in customer service/hospitality industry. Experienced 15+years in high scaled fast paced environments Seeking a position in a company where I can grow professionally and hopeful for possible advancement in the future. Looking forward to working for companies emphasizing in quality customer service and one that values dynamic skills and a strong work ethic.

Overview

21
21
years of professional experience

Work History

Verifier and Processor/Office Manager

traveloffer.com
New Port Richey, FL
03.2023 - 04.2024
  • Verified accuracy of customer information by collecting and inputting data into system.
  • Performed document review to ensure compliance with standards and regulations.
  • Conducted research to verify potential customers' qualifications were met by company standards.
  • Updated databases with new customer information following successful verifications.
  • Asked questions recorded in accordance with instructions to obtain person's name, address and age.
  • Crosstrained as verifier of qualifications of customers and processor of payments.

Caregiver

.
Port Richey, Florida
10.2019 - 06.2023
  • assisted with all daily living including bathing, dressing
  • provided all support needed for quality of life.
  • create, plan execute meals
  • communicate with doctors, nurses, or medical staff
  • complete and analyze budgets and maintain monetary balance.
  • kept records and made appointments needed for any reason.

Boat Detailer

Antonietti Marine
Hudson, FL
01.2019 - 07.2019
  • Conducted thorough inspections of boats to identify areas requiring detailing.
  • Cleaned, polished and waxed boat exteriors with power buffing equipment.
  • Applied protective sealants on fiberglass surfaces to prevent fading and oxidation.
  • Assisted in the installation of marine accessories such as antennas, ladders, and cleats.
  • Scrubbed decks, hulls, and cabins with brushes and cleaning solutions.
  • Performed exterior wash, line detailing, polishing and buffing of boat fleets.
  • Assessed supply levels and restocked cleaning items to sustain inventory.
  • Prepare many types of watercraft for customer delivery along with detailing for preparation of new sale delivery.
  • Maintenance and upkeep of boat sales yard including landscaping and using many types of instruments for production of sales.

Hospitality Worker

.
New Port Richey, Florida
11.2002 - 09.2017
  • Answered questions regarding menu items, special offers and other restaurant information.
  • Took orders accurately and communicated them to the kitchen staff promptly.
  • Served food and drinks to customers in a timely manner.
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Restocked supplies of condiments, beverages and other items as needed.
  • Provided customer service to ensure satisfaction throughout their dining experience.
  • Maintained knowledge of daily specials and promotions offered by the restaurant.
  • Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
  • Monitored inventory levels for all items used in the hospitality area.
  • Attended staff meetings to discuss upcoming events or promotions at the restaurant.
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
  • Organized special events such as banquets or corporate functions according to guest specifications.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Handled alcohol service for guests over age of 21.
  • Computed bills, collected payments and made change for guests.

Education

GED -

Hernando High School
Brooksville, FL
05-2002

Skills

  • Analytical mindset
  • Accuracy and Precision
  • Coverage and Authorizations
  • Customer Rapport
  • Detail oriented
  • Thoroughly and successfully completes tasks
  • Quality customer service in person and/or on phone
  • Highly adaptable to new situations
  • Communicates and works well with many
  • Very familiar and skilled in many POS systems for modifying and completing tasks

References

  • Patrick Kelly: Group Leader/Co-worker (727)815-6133
  • Theodore Koutsos: Owner/Boss (727)919-0673
  • Anthony Antonietti: Owner/Boss (727)919-8845

Timeline

Verifier and Processor/Office Manager

traveloffer.com
03.2023 - 04.2024

Caregiver

.
10.2019 - 06.2023

Boat Detailer

Antonietti Marine
01.2019 - 07.2019

Hospitality Worker

.
11.2002 - 09.2017

GED -

Hernando High School

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Leah Ray