Leah R. Carpenter
Grand Rapids,MI
Summary
Proven leader with strong problem-solving abilities, willingness to learn, and excellent communication skills. Experienced in recruitment, training, employee relations, and performance management. Known for adaptability and reliability, ensuring effective responses to evolving organizational needs. .
Overview
34
34
years of professional experience
Work History
Home Organization Expert
Tidy With Leah
01.2018 - Current
- Specialized in helping individuals and families declutter and organize their homes, creating functional, efficient, and aesthetically pleasing living spaces.
- Provided hands-on support for sorting, categorizing, and organizing items, making use of storage solutions and space optimization techniques.
- Educated clients on sustainable organization habits and strategies for maintaining an orderly home in the long term.
- Demonstrated strong interpersonal skills in working with diverse clients and providing compassionate, non-judgmental support.
- Managed client relationships, scheduling, and project timelines, ensuring customer satisfaction and timely project completion.
Hospitality Management / Operations
The Gilmore Collection
09.2014 - 05.2024
- Demonstrated and championed company values through proactive leadership, fostering a positive, high-performance work environment.
- Identified and recruited top talent, achieving a 95% retention rate by aligning hires with organizational culture and long-term goals.
- Designed and implemented comprehensive training programs for new hires, reducing onboarding time by 50% and ensuring strict adherence to company policies and standard operating procedures.
- Scheduled and managed a diverse workforce of 70+ employees, maintaining operational efficiency and team cohesion across various shifts.
- Addressed and resolved client complaints and employee concerns promptly, improving satisfaction scores and fostering strong, positive relationships.
- Developed and lead infrastructure projects focused on enhancing building and grounds maintenance, ensuring safety, functionality, and overall improvements to the workplace environment.
Educator
Kenowa Hills Public Schools
01.1991 - 06.2014
- Built relationships and communicated with parents to provide best learning environment for children.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Collaborated with colleagues to develop interdisciplinary units, enriching the overall educational experience for students.
Education
MASTER OF ARTS - EDUCATION
Western Michigan University
Kalamazoo, MI06.1995
BACHELOR OF ARTS - EDUCATION
Michigan State University
Lansing, MI08.1990
Skills
- Leadership & Company Culture
- Interpersonal Communication Skills
- Talent Acquisition & Development
- Training & Onboarding
- Problem-solving
- Client & Employee Relations
- Adaptability
- Organizational Systems Development
- Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
Websites
Timeline
Home Organization Expert
Tidy With Leah
01.2018 - Current
Hospitality Management / Operations
The Gilmore Collection
09.2014 - 05.2024
Educator
Kenowa Hills Public Schools
01.1991 - 06.2014
MASTER OF ARTS - EDUCATION
Western Michigan University
BACHELOR OF ARTS - EDUCATION
Michigan State University
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