Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Leah R. Carpenter

Grand Rapids,MI

Summary

Proven leader with strong problem-solving abilities, willingness to learn, and excellent communication skills. Experienced in recruitment, training, employee relations, and performance management. Known for adaptability and reliability, ensuring effective responses to evolving organizational needs. .

Overview

34
34
years of professional experience

Work History

Home Organization Expert

Tidy With Leah
Grand Rapids, MI
01.2018 - Current
  • Specialized in helping individuals and families declutter and organize their homes, creating functional, efficient, and aesthetically pleasing living spaces.
  • Provided hands-on support for sorting, categorizing, and organizing items, making use of storage solutions and space optimization techniques.
  • Educated clients on sustainable organization habits and strategies for maintaining an orderly home in the long term.
  • Demonstrated strong interpersonal skills in working with diverse clients and providing compassionate, non-judgmental support.
  • Managed client relationships, scheduling, and project timelines, ensuring customer satisfaction and timely project completion.

Hospitality Management / Operations

The Gilmore Collection
Grand Rapids, MI
09.2014 - 05.2024
  • Demonstrated and championed company values through proactive leadership, fostering a positive, high-performance work environment.
  • Identified and recruited top talent, achieving a 95% retention rate by aligning hires with organizational culture and long-term goals.
  • Designed and implemented comprehensive training programs for new hires, reducing onboarding time by 50% and ensuring strict adherence to company policies and standard operating procedures.
  • Scheduled and managed a diverse workforce of 70+ employees, maintaining operational efficiency and team cohesion across various shifts.
  • Addressed and resolved client complaints and employee concerns promptly, improving satisfaction scores and fostering strong, positive relationships.
  • Developed and lead infrastructure projects focused on enhancing building and grounds maintenance, ensuring safety, functionality, and overall improvements to the workplace environment.

Educator

Kenowa Hills Public Schools
Grand Rapids, MI
01.1991 - 06.2014
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Collaborated with colleagues to develop interdisciplinary units, enriching the overall educational experience for students.

Education

MASTER OF ARTS - EDUCATION

Western Michigan University
Kalamazoo, MI
06.1995

BACHELOR OF ARTS - EDUCATION

Michigan State University
Lansing, MI
08.1990

Skills

  • Leadership & Company Culture
  • Interpersonal Communication Skills
  • Talent Acquisition & Development
  • Training & Onboarding
  • Problem-solving
  • Client & Employee Relations
  • Adaptability
  • Organizational Systems Development
  • Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

Timeline

Home Organization Expert

Tidy With Leah
01.2018 - Current

Hospitality Management / Operations

The Gilmore Collection
09.2014 - 05.2024

Educator

Kenowa Hills Public Schools
01.1991 - 06.2014

MASTER OF ARTS - EDUCATION

Western Michigan University

BACHELOR OF ARTS - EDUCATION

Michigan State University
Leah R. Carpenter