Leah Reid
Kerrville
Summary
Dynamic professional with a friendly demeanor and strong critical thinking skills, experienced in customer service and proven ability to quickly adapt to new environments. Eagar to contribute to team success and further develop professional skills and committed to continuous learning and growth. fostering a positive environment that drives customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Personal Assistant / House Keeper
Self-employeed
04.2021 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Used discretion when handling confidential information.
Dog Behavioral Therapist
Dancing Dog Kennels
08.2021 - 07.2023
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients ( canine and owners alike)by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
- Implemented behavioral intervention plans created by clinical supervisors.
- Promoted social skill development in group settings using targeted activities and role-playing exercises.
- Trained owners in behavior management strategies, empowering them to support their dog''s growth at home effectively.
Restaurant Shift Manager /Restaurant Bar Manager
Silver Creek Bar and Grill
02.2015 - 01.2021
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position of front of the house
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Checked and monitored inventory levels to reorder items.
- Communicated with health inspectors during inspections and resolved issues found.
- Optimized seating arrangements during peak hours, maximizing available space and reducing wait times.
- Negotiated with vendors for better pricing, lowering operational costs without compromising on quality.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
Waitress/shift Manager
Popos
04.2012 - 01.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bar Manager
Nautilus
02.2011 - 01.2012
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Waitress
Cracker Barrell Old Country Store
02.2007 - 02.2010
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers.
Shift Manager
Jack in the Box
01.2004 - 01.2007
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Certificate - Massage Therapy
Academy For Massage Therapy Training
San Antonio, TX04-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Critical thinking
- Flexible and adaptable
- Multitasking Abilities
Timeline
Dog Behavioral Therapist
Dancing Dog Kennels
08.2021 - 07.2023
Personal Assistant / House Keeper
Self-employeed
04.2021 - 09.2024
Restaurant Shift Manager /Restaurant Bar Manager
Silver Creek Bar and Grill
02.2015 - 01.2021
Waitress/shift Manager
Popos
04.2012 - 01.2015
Bar Manager
Nautilus
02.2011 - 01.2012
Waitress
Cracker Barrell Old Country Store
02.2007 - 02.2010
Shift Manager
Jack in the Box
01.2004 - 01.2007
Certificate - Massage Therapy
Academy For Massage Therapy Training
Similar Profiles
Sergio VenturaSergio Ventura
Freelance Computer Technician at Self-employeedFreelance Computer Technician at Self-employeed
Paul LichtensteigerPaul Lichtensteiger
Farmer at Self-employeedFarmer at Self-employeed
Saraphia SeraileSaraphia Seraile
Homeschool Teacher at Self-employeedHomeschool Teacher at Self-employeed
Micah CrummelMicah Crummel
Beekeeper at Self-employeedBeekeeper at Self-employeed
Jack BowersJack Bowers
Volunteer at NAVolunteer at NA