Leah Reyes
Palmetto
Summary
As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Optical Assistant
Manatee Family Eye Care
08.2024 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
Lead Server
Metro Diner
03.2022 - 08.2024
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
- Interacted and engaged with patrons to promote friendly environment.
- Trained new employees to perform assigned duties.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Preschool Teacher
Sunshine Christian Academy
12.2018 - 03.2022
- Taught children foundational skills in colors, shapes and letters.
- Established indoor and outdoor safe play environments for toddler-age children.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Implemented hands-on, play-based strategies for experiential learning.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Built and strengthened positive relationships with students, parents and teaching staff.
Education
Some College (No Degree) - Early Childhood Education
State College of Florida, Manatee-Sarasota
Bradenton, FLSkills
- Analytical problem-solving
- Strategic decision-making
- Interpersonal teamwork skills
- Accountable individual
- Supportive attitude
- Collaborative networking skills
- Eager to learn
Affiliations
- Regularly attends Westside Christian Church
- Volunteers with Kidministry (5 years)
Timeline
Optical Assistant
Manatee Family Eye Care
08.2024 - Current
Lead Server
Metro Diner
03.2022 - 08.2024
Preschool Teacher
Sunshine Christian Academy
12.2018 - 03.2022
Some College (No Degree) - Early Childhood Education
State College of Florida, Manatee-Sarasota
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