Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Rice

SACRAMENTO,CA

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Customer Manager offering 15-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations.

Overview

13
13
years of professional experience

Work History

Shift Leader

Whole Foods Market Inc
01.2023 - Current
  • Responsible for entire store operations while on duty, including providing support for 8 departments and over 40 employees during each shift.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created program designed to improve KPI metrics, including implementing action plans for each department.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress

Service and Engagement Team Leader

Target
08.2019 - 01.2023
  • Lead diverse team comprised of over 60 Team Members to deliver exceptional guest service in fast-paced environment by utilizing guest service and business fundamentals.
  • Responsibilities include coaching team in real time, maintaining visual merchandising standards, inventory management and asset protection, and administrative tasks such as scheduling, interviewing, on-boarding, and delivery of annual performance reviews.
  • Frequent use of employee management software, scheduling programs and supply ordering process for effective daily operations
  • Use judgement to make real-time business decisions on behalf of company, for benefit of customers.
  • Created refined onboarding process to train newly hired employees in timely manner.
  • Successfully manage required annual training compliance.
  • Skilled at working independently and collaboratively in team environment.

Broom and Pail Housekeeping Services Owner

Leah Rice
04.2010 - 08.2019
  • Responsible for full execution and operation of business.
  • Leveraged social media marketing to expand network and secure clients.
  • Managed team of 5 employees and over 100 clients, including scheduling and training needs.

Education

Bachelor of Science - Psychology

California State University - Chico
Chico, CA
05.2003

Skills

  • Microsoft Office applications Word, Excel and Outlook
  • Maintain Systems
  • Expert level knowledge of HR software Workday and timekeeping/scheduling programs, including MyTime
  • Excellent planning, organizing and scheduling capabilities
  • Collaborate Cross-Functionally
  • Strong knowledge of social media marketing processes
  • Client Service
  • Team Leadership
  • Safety Processes
  • Coordinate Events
  • Staff Development
  • Quality Standards
  • Performance Tracking and Evaluations

Timeline

Shift Leader

Whole Foods Market Inc
01.2023 - Current

Service and Engagement Team Leader

Target
08.2019 - 01.2023

Broom and Pail Housekeeping Services Owner

Leah Rice
04.2010 - 08.2019

Bachelor of Science - Psychology

California State University - Chico

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Leah Rice