Leah Ridenour
Sheboygan,WI
Summary
Detailed and determined Quality Coordinator with experience increasing product safety and conformity through research implementation of new QA standards for quality management with vendors and warehouses. Highly organized project management, skilled with cost reduction, and welcomes new challenges to pass the status quo. Fluent in laws and regulations for international and state side shipments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality and Technical Coordinator
Rockline Global Trading Division
Sheboygan, WI
07.2019 - Current
- Developed technical documentation and user guides to facilitate efficient operations.
- Created and implemented training documents and SOPs for our division in all areas of expertise.
- Evaluated customer complaints related to product or service quality ensuring timely resolution of all issues raised.
- Collaborated with cross-functional teams to develop solutions for identified issues related to product or service quality.
- Ensured adherence with applicable regulations such as ISO 9000 and 9001 standards.
- Investigated customer complaints regarding faulty products or services in order to determine root cause.
- Managed projects t
- Performed root cause analysis on non-conforming materials to identify problems and corrective action plans.
- Responsible for working with venders and warehouses to ensure all shipping standards, laws, and regualtions were implemented during the shipping of our product.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Analyzed project requirements to find bugs and eliminate issues.
- Identified opportunities for process improvements across the organization.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Anaylized waiste in order to create trends and track product NCs. This saved $400,000 by the second year.
Education
BBA - Business Administration And Management
Bryant And Stratton College
Getzville, NY12-2018
Associate of Applied Science - Human Resources Development
Bryant And Stratton College
Milwaukee, WI05-2016
Skills
- Project Team Coordination
- Documentation And Reporting
- Work Planning and Prioritization
- Vendor Selection
- Change Management
- Risk Analysis
- Quality Assurance
- Continuous Improvement
- Problem-Solving
- Cost Analysis
- Teamwork and Collaboration
- Transportation Regulations
- Food Safety Regulations
- FDA regulations
- Inspections
- Audits
Accomplishments
- Dale Carnegie Highest Achievement Award
- Nominated for RRITE Team Work Award FY23
Certification
- ASQ Certified Quality Improvement Associate
- ASQ Certified Pharmaceutical GMP Professional Test out in August of 2024
Affiliations
- SCHS volunteer
- Autism Society of America Fundraising Volunteer
Timeline
Quality and Technical Coordinator
Rockline Global Trading Division
07.2019 - Current
BBA - Business Administration And Management
Bryant And Stratton College
Associate of Applied Science - Human Resources Development
Bryant And Stratton College
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