Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Leah Roderick
Glennville,GA
Work Preference
Summary
Results-driven Integrator and COO with 4+ years of experience driving significant revenue growth in a boutique consulting agency serving CPA and Wealth Management firms. Increased revenue 100%+ YOY over past 3 years. Led internal operations and processes while managing Marketing, Finance, and HR functions, transforming fast-paced environments into sustainable execution through scalable systems and cross-functional alignment. Excel at applying EOS-inspired principles to transform resource-constrained environments into predictable execution. Seeking remote Integrator/COO roles in growth-oriented companies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Integrator, Chief Operating Officer & Head of Multiple Functions
White Tiger Connections
Remote, United States
02.2022 - Current
- Served as primary Integrator and COO: right-hand operational partner to founder in a lean organization; full organizational reporting line—including executive team—drove transformation from basic recruiting model to full-service consulting agency.
- Delivered consistent 100%+ year-over-year revenue growth for 3 consecutive years while efficiently expanding a small team and managing offshore staff amid surging client demand and complexity.
- Led back-end operations transformation for past 2+ years: shifted to a purely internal executive focus on systems, processes, Marketing, Finance (oversight), and People/HR leadership to drive sustainable growth, while stepping away from client-facing responsibilities including full-desk recruiting, sales/business development, light M&A support, and client management.
- Concurrently acted as Head of Marketing (majority of tenure): Directed strategy, campaigns, budgeting, content, brand positioning, and analytics; aligned marketing with revenue goals to fuel acquisition and engagement in a resource-lean setting.
- Served as Head of People/HR: Oversaw talent acquisition, onboarding, culture, performance, employee relations, and organizational development; implemented Rippling HRIS to centralize people operations and support efficient scaling.
- Acted as Head of Finance (oversight/non-expert): Handled budgeting, forecasting, cash flow monitoring, reporting, and fiscal oversight to maintain health and inform decisions during rapid percentage growth.
- Directed cross-functional alignment and offshore team management: Translated vision into actionable priorities/ownership; enforced consistent rhythms (meetings, metrics, processes); identified and resolved bottlenecks/silos/hidden drag for natural momentum in a small, agile organization.
- Spearheaded key system implementations/migrations in a lean environment: Led HubSpot → Zoho CRM transition (data migration, workflows, deals pipeline, custom dashboards for visibility and efficiency).
- Directed full Rippling HRIS rollout for streamlined payroll, benefits, and compliance.
- Optimized workflows with Monday.com and related tools to drive accountability and scalability.
- In early high-growth phase (first ~2 years), contributed hands-on: full-desk recruiting, sales/business development, light M&A support, client management—ensuring smooth evolution as role specialized in back-end executive leadership.
- Designed scalable systems/processes that allowed ambitious goals to execute predictably in a boutique setting, fostering results-driven tension while eliminating constant firefighting and burnout.
Member Service Representative III (MSR III)
Navy Federal Credit Union
Hinesville, United States
11.2014 - 01.2022
- Provided senior-level member service in branch environment, managing complex platform banking with high accuracy and independence, enhancing member satisfaction.
- Counseled members on accounts, loans, cards, and services; cross-sold products to strengthen member relationships and increase account engagement.
- Resolved inquiries efficiently while fostering strong member relationships in high-volume setting, contributing to improved member retention.
- Processed transactions (deposits, withdrawals, payments, transfers); maintained compliance, fraud prevention, and cash balancing.
- Part-time
Sales and Service Specialist (Hybrid Teller/Member Service Representative)
Bank of America
Hinesville, United States
01.2010 - 10.2014
- Executed transactions in hybrid frontline banking, delivering service and identifying sales opportunities to enhance customer satisfaction.
- Uncovered client needs through engagement; cross-sold products and made referrals to strengthen relationships and drive growth.
- Handled deposits, withdrawals, account maintenance, and inquiries with precision.
- Maintained compliance and risk standards while delivering exceptional service in fast-paced branches, ensuring a secure banking environment.
- Worked full-time in a banking environment, providing consistent customer service.
Education
Bachelor of Science (BS) - Counseling Psychology
Liberty University
Lynchburg, VA12-2021
Skills
- Integrator
- COO
- Executive leadership
- Head of Marketing
- Head of People/HR
- Head of Finance
- Sustainable Growth Strategies
- Scaling
- Performance Analytics
- HR Strategy
- Talent Strategy
- Org development
- Process Optimization
- Bottleneck Resolution
- Team leadership
- Remote management
- Lean Environments
- Offshore Management
- Marketing Strategy
- AI platforms
- HubSpot
- Rippling HRIS
- Collaboration Tools
- Productivity Tools
- Operational strategy
- Systems implementation
- Financial oversight
- Talent acquisition
- Project management
- Cross-functional collaboration
- Customer relationship management
- Effective communication
- Problem solving
- Change management
- Team building
- Process improvement
- Human resources management
- Personnel development
- Organizational development
- Slack
- GSuite
- Google Workspace
- Microsoft 365
- ninetyio
- Fast-paced environments
- Performance accountability
Certification
Mergers & Acquisitions Professional (M&AP), Institute for Mergers, Acquisitions and Alliances (IMAA), 08/01/23, 05/31/24
Timeline
Integrator, Chief Operating Officer & Head of Multiple Functions
White Tiger Connections
02.2022 - Current
Member Service Representative III (MSR III)
Navy Federal Credit Union
11.2014 - 01.2022
Sales and Service Specialist (Hybrid Teller/Member Service Representative)
Bank of America
01.2010 - 10.2014
Bachelor of Science (BS) - Counseling Psychology
Liberty University