Leah Rodriguez
Houston,Texas
Summary
Level-headed health professional who remains calm and effective in difficult and stressful situations.
Healthcare professional prepared for this role, bringing valuable experience in clinical settings. Known for improving patient care processes and supporting medical staff effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in patient communication and medical procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Magnolia Psychiatry
07.2024 - Current
- Conducting interviews to fill medical assistant’s positions, approve PTO and days off, resolving patient complaints/addressing patient concerns, conducting monthly meetings with medical assistants going over company expectations and policies, develop and implement policies and procedures, monitoring medical assistants for compliance with regulations and standards, ensuring patient flow by monitoring physician work, anticipating their needs, and making adjustments as needed, performing other duties as assigned by the physician or office manager, Floated to different locations to cover for medical assistants when they were out sick on on vacation, in charge of all prior authorizations for all Magnolia Psychiatry clinic's.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
Medical Assistant
Magnolia Psychiatry
09.2023 - 07.2024
- Maintain and update patient information in electronic medical records, Administering QB Test for patients to aid the assessment of ADD/ADHD, administering injections and medications directed by physicians, prior authorizations, referrals, lead for Spravato treatments ensuring patients are scheduled for a month out and medication is delivered on time for scheduled appointments, in charge of sending out medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Manager
Party City
09.2018 - 09.2023
- Monitor staff performances, enforce customer service standards, trained all new employees, handled all customer complaints/ concerns with promptly manner escalating complex issues with direct supervisor for quick resolutions, maintain cleanliness and presentation of the store, answered product questions with up-to-date knowledge of sales and promotions, participated in physical inventory counts, coordinated stalking and ordering and processed refunds for damaged and broken merchandise
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Medical Assistant Externship
Sydenham Clinic
03.2023 - 04.2023
- Answered incoming calls, called in/sent in prescriptions via EMR, triaged all patients, assisted the physician and nurse practitioner, drew specialty labs, processed blood work, answered patient questions, Preformed EKG's and PFT’S, Scanned records, and assisted where needed, Patient preparation, scheduling appointments, multitasking and organizing
Education
High School Diploma -
Brookshire International Academy
Houston, TXCertified IV Technician -
Oquirrh Mountain Phlebotomy School LLC
07.2023
MEDICAL ASSISTANT TECHNICIAN CERTIFICATION -
Florida Career College
Houston, MN04.2023
Skills
- Phlebotomy
- Documentation
- Decision making
- Organizational Skills
- Multitasking
- Time management and prioritization
- Medical Records Management
- Training and development of medical assistants
- Strong communication and interpersonal skills
- Clinical leadership
- HIPAA compliance
- Staff oversight
- Critical thinking
- Conflict resolution techniques
- Inventory and supply management
Certification
- [State] Driver's License
- Basic Life Support Certification (BLS)
Timeline
Lead Medical Assistant
Magnolia Psychiatry
07.2024 - Current
Medical Assistant
Magnolia Psychiatry
09.2023 - 07.2024
Medical Assistant Externship
Sydenham Clinic
03.2023 - 04.2023
Manager
Party City
09.2018 - 09.2023
High School Diploma -
Brookshire International Academy
Certified IV Technician -
Oquirrh Mountain Phlebotomy School LLC
MEDICAL ASSISTANT TECHNICIAN CERTIFICATION -
Florida Career College
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