Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Rossi

Hollywood,FL

Summary

Dynamic customer service professional with a proven track record at European Wax Center, adept at resolving conflicts and enhancing customer loyalty. Skilled in call management and data entry, I excel in high-pressure environments, ensuring satisfaction through effective problem resolution and maintaining a professional demeanor. Committed to fostering positive customer relations.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

European Wax Center
04.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Office Administrator

E. H. Whitson
05.2024 - 04.2025
  • Interact with customers by phone, email, or in-person to provide information.
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintain electronic and paper filing systems for easy retrieval of information.
  • Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Track office supplies and restocked low items to keep team members on-task and productive.
  • Reconcile multiple account files and produced monthly reports.
  • Assist in preparation and processing of weekly payroll to facilitate prompt staff payments.
  • Manage and properly account for petty cash issued to facilitate general office activities.
  • Facilitate office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Monitor and oversee general cleaning of office in line with company cleanliness standards.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.



Education

State of Florida Licensed Esthetician - Esthetician

Aveda Institute
Davie FL
03-2025

Chaminade Madonna High School
Hollywood, FL
05-2024

Skills

  • Customer service
  • Data entry
  • Customer relations
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Problem resolution
  • Call management
  • Appointment scheduling
  • Product sales
  • Multi-line phone talent

Timeline

Customer Service Representative

European Wax Center
04.2025 - Current

Office Administrator

E. H. Whitson
05.2024 - 04.2025

State of Florida Licensed Esthetician - Esthetician

Aveda Institute

Chaminade Madonna High School

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