Summary
Overview
Work History
Education
Skills
Memberships Certifications
References
Certification
Timeline
RegisteredNurse

Leah Roundtree

Parlin,NJ

Summary

Highly knowledgeable, motivated, committed, and personable Licensed Medical Esthetician and Certified Clinical Medical Assistant with proven history of superior performance at individual, team and organizational levels. Detail-oriented professional with management and training experience, looking to bring medical esthetics background and skills to a client-focused environment. Over 14 years experience and advanced training in lash and brow services, microdermabrasion, microneedling, chemical peels, waxing and facials. Desiring a full time role in a medical spa or wellness center.

Overview

14
14
years of professional experience
6
6
Certification

Work History

Medical Assistant/Licensed Medical Esthetician

Certified Dermatology
07.2023 - Current
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas for the Holmdel, Ocean, Neptune and locations.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures for PRP treatments.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepared and administered injections for patient treatment during biopsies and surgeries
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical professionals to create comprehensive skincare programs for clients with specific needs or conditions.

Lead Licensed Esthetician

ChillRx Cryotherapy
07.2022 - 09.2022
  • Administered various facial and body services including full body cryotherapy, spot treatment cryotherapy, cryo slimming for body and face, Emsculpt body contouring, Infrared sauna detoxification, Celluma and Bioptron LED Light therapies, Normatech compression therapy, Kegel tightening, Gainswave treatments for erectile dysfunction, Slimpod body detoxifying therapy, and Bleach Bright teeth whitening
  • Maintained great time management with strict scheduling and completed accurate client account notes to track progress of each treatment and any health updates, contraindications or concerns from clients
  • Performed front desk duties including answering phones, scheduling appointments, upselling treatment packages and retail items such as skin care products and CBD pain relief oils, checking out clients using Mindbody software
  • Completed all side work duties including spa laundry, inventory and restocking, disinfecting all spa equipment and treatment rooms, and overall cleanliness of the spa
  • Trained new employees on spa services, front desk duties, and retail product knowledge.
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Sterilized equipment for patient treatments.
  • Flexibly worked evenings and weekends to maintain proper spa coverage.
  • Improved client satisfaction by providing customized facial treatments and personalized skincare recommendations.
  • Developed a loyal clientele through exceptional customer service and targeted marketing initiatives.
  • Assisted in inventory management by tracking product usage, placing orders, and maintaining stock levels.
  • Ensured compliance with all state licensing requirements as well as salon policies and procedures at all times during operations.
  • Cultivated a positive and relaxing atmosphere within the treatment room, contributing to overall client retention and satisfaction.

Lead Esthetician and Lash Artist Trainer

Face Foundarie
02.2022 - 07.2022
  • Attended exclusive training at Face Foundarie Headquarters in Minneapolis, MN for 10 days of hands-on and theory instruction with the company founder and her team of estheticians to ensure proper procedures were learned and passed on to the staff in the Morristown, NJ location prior to opening
  • Performed and trained staff on various esthetic services such as Hydrafacials, PCA chemical peels, cryo facials, sculpting facials, facial cupping/facial lymphatic drainage, Hungarian facial massage techniques, scalp massage, aromatherapy, LED light therapy, dermaplaning, eyebrow waxing, tinting and henna tint, eyebrow lamination, eyelash lift and tinting, and eyelash extension applications
  • Educated staff and clients about retail products for home skin care maintenance from product lines such as PCA, Grown Alchemist, Supergoop and Face Foundarie, and proper usage of skincare tools such as gua sha, facial cups, and facial gem rollers
  • Maintained excellent time management with strict scheduling and completed accurate client account notes to track progress of each treatment and any health updates, contraindications or concerns from clients
  • Adhered to all sanitizing standards for the salon, tools, and equipment.
  • Developed treatment plans, addressing clients'' specific concerns and skin conditions.
  • Mentored junior estheticians, improving overall team performance and skill sets.
  • Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
  • Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
  • Gained knowledge of facial massage techniques and skin care product ingredients.
  • Suggested appropriate therapy based on current health of client.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
  • Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
  • Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.

Salon Manager/Senior Stylist/ Certified Trainer

The Lash Lounge
07.2019 - 01.2022
  • Attended exclusive trainer training at The Lash Lounge Headquarters in Dallas, TX for 5 days to become the stylist trainer at the North Brunswick NJ location
  • Taught new stylists and performed on clientele lash extensions (classic, hybrid, volume, and mega volume), facial threading, lash lifts, brow and lash tinting, brow lamination, and all retail product knowledge
  • Lead a team of 8-10 lash stylists to meet and exceed monthly sales goals, created stylist performance improvement plans and training materials, conducted refresher training sessions, checked client notes to ensure they were up to date and accurate, conducted inventory, attended team and one-on-one meetings, kept the owners up to date on all activity in the salon and possible improvements that could be made, created and implemented social media campaigns to showcase our products, services and staff, ensured all side work and cleaning duties were completed
  • Maintained the highest client retention rate, as well as product and service sales out of all lash stylists consistently, conducted throughout client consultations and reviews of home care instructions for proper maintenance
  • Generated repeat business and referrals through superior customer service and positive client reviews
  • Maintained great time management with strict scheduling and adhered to all sanitizing standards for the salon, tools, and equipment.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Promoted business through marketing initiatives and use of social media.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.

Apprentice Glazier

Local Labor Union 1009
04.2017 - 07.2019
  • Manufactured windows and corresponding hardware for installation in commercial and residential construction sites
  • Installed, organized, measured, and prepared glass products and hardware for windows, mirrors, sliding glass doors and shower doors in accordance with glazing specifications for various types of construction projects throughout central and northern New Jersey
  • Safely operated heavy machinery, power tools and handheld tools including drills, caulk guns, industrial saws, and aerial lift equipment
  • Attained certifications in OSHA 30 safety and health training, CPR/AED, scissor lift, aerial lift, and forklift operations
  • Member of the Women's Committee in Labor Trades as to promote diversity and inclusion in labor trades.
  • Improved workplace safety by diligently following safety guidelines during all glazing tasks.
  • Enhanced project efficiency by assisting in the preparation and installation of various glass products.
  • Maintained a clean working environment through proper disposal of debris, resulting in increased productivity and safety.
  • Expanded industry knowledge by attending training sessions and workshops as part of the apprenticeship program.

Lead Esthetician

Gentle Healing Wellness Spa
02.2016 - 04.2017
  • Provided personalized pampering to every guest while performing full body waxing and various facial and body treatments such as enzyme peels, chemical peels, diamond tip microdermabrasion, acne, and anti-aging treatments on a wide variety of clientele with a welcoming and friendly attitude
  • Maintained great time management with strict scheduling and adhered to all sanitizing standards for the treatment room, tools, and equipment
  • Maintained client loyalty with high retention rate and achieved high product sales goals
  • Educated and sold clients on the benefits, applications, and proper usage of retail products for home care using Skinceuticals, Skin Script, CBD products, and ingrown hair products
  • Followed up with guests to ensure satisfaction with their service
  • Made sure all guests felt comfortable, safe, and informed on all procedures and home care.
  • Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
  • Increased repeat clientele through excellent customer service and tailored esthetic services.
  • Contributed to a positive workplace culture by fostering strong relationships with colleagues and clients alike.
  • Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
  • Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments or products.
  • Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
  • Stocked treatment rooms with proper supplies.

Master Wax Technician/Retail Sales Specialist at European Wax Center

European Wax Center
11.2010 - 02.2016
  • Performed full body waxing on a wide variety of clientele with a welcoming, friendly attitude
  • Maintained great time management with strict scheduling and adhered to all sanitizing standards for the treatment room, tools, and equipment
  • Maintained client loyalty with high retention rate and attained high retail and service sales goals
  • Made sure all guests felt comfortable, safe, and informed on all procedures and home care
  • Educated clients on the benefits and applications/proper usage of retail products such as brow products, shower gels, ingrown hair treatments, moisturizers, exfoliates, and treatment masks
  • Followed up with guests to ensure satisfaction with their service
  • Trained new wax specialists and conducted daily inventory.

Education

Medical Assistant With Phlebotomy, EKG And Patient Care Technician Program -

ACI Medical And Dental School
Eatontown, NJ
06.2023

Licensed Esthetician

Capri Institute of Hair Design
Kenilworth, NJ
11.2009

Communications

William Paterson University of New Jersey
Wayne, NJ
12.2004

High School Diploma -

Monmouth Regional High School
Tinton Falls, NJ
06.2002

Skills

  • Patient-focused care
  • Phlebotomy
  • Inventory Management
  • Procedure Assistance
  • Patient Flow Management
  • HIPAA Compliance
  • Medical Terminology
  • Patient Scheduling
  • Vital Sign Monitoring
  • Direct Patient Care
  • Medical Records Management
  • Professional Bedside Manner
  • Electronic Medical Records
  • Specimens collection and processing
  • Medical Terminology
  • CPR
  • Equipment Sterilization
  • Phlebotomy
  • EKG
  • Vital Signs
  • Injections
  • Specimen Collection
  • Patient Scheduling
  • Colostomy/Catheter Care
  • Microsoft Office Suite
  • Wound Care
  • Various facial and body treatments
  • Organic spa treatments
  • Gua sha massage
  • Lymphatic drainage massage
  • Microdermabrasion
  • Chemical and enzyme peels
  • Microcurrent facial toning
  • LED skin treatments
  • Full body waxing
  • Dermaplaning
  • Aromatherapy and essential oils
  • Crystal healing and relaxation techniques
  • Tweezing
  • Craniofacial massage
  • Cold and hot stone treatments
  • Paraffin wax treatments
  • All lash extension application techniques and removals
  • Lash lifts
  • Lash and brow tinting
  • Brow lamination
  • Threading
  • Day and evening makeup applications
  • Crafting of bath bombs, toners, and moisturizers
  • Ear candling
  • Millennium Spa software
  • Mindbody Spa software
  • ModMed Electric Medical Assistant software
  • Microsoft Office
  • Customer service
  • Client consultations and retail sales
  • All internet functions

Memberships Certifications

  • Member of Associated Skin Care Professionals
  • National Aesthetic Spa Network member
  • Barbicide and Rejuvenate certification for proper sanitizing and infection prevention
  • Clarity Rx Certification
  • Dermalogica Certification
  • Repechage Master class and full body waxing class graduate 2016
  • Skinscript Master class graduate 2016
  • Universal Life Church Ordained wedding officiant 2015
  • Internship at The Tranquil Escape Medispa in Howell, NJ 2009-2010
  • Internship at the Rejuvenation Medispa in Shrewsbury, NJ 2009
  • Awarded the "Excellence" pin of achievement at Capri Institute 2009

References

References available upon request.

Certification

  • New Jersey Licensed Esthetician -2010 to present
  • Certified Clinical Medical Assistant-2023 to present
  • Certified Phlebotomy Technician -2023 to present
  • Certified Patient Care Technician-2023 to present
  • AED/CPR Certified -2023 to present
  • Certified Dermatology Technician -2024 to present
  • Member of Associated Skin Care Professionals
  • National Aesthetic Spa Network member
  • Barbicide and Rejuvenate certification for proper sanitizing and infection prevention
  • Clarity Rx Certification
  • Dermalogica Certification
  • Repechage Master class and full body waxing class graduate 2016
  • Skinscript Master class graduate 2016
  • Universal Life Church Ordained wedding officiant 2015
  • Internship at The Tranquil Escape Medispa in Howell, NJ 2009-2010
  • Internship at the Rejuvenation Medispa in Shrewsbury, NJ 2009
  • Awarded the "Excellence" pin of achievement at Capri Institute 2009

Timeline

Medical Assistant/Licensed Medical Esthetician

Certified Dermatology
07.2023 - Current

Lead Licensed Esthetician

ChillRx Cryotherapy
07.2022 - 09.2022

Lead Esthetician and Lash Artist Trainer

Face Foundarie
02.2022 - 07.2022

Salon Manager/Senior Stylist/ Certified Trainer

The Lash Lounge
07.2019 - 01.2022

Apprentice Glazier

Local Labor Union 1009
04.2017 - 07.2019

Lead Esthetician

Gentle Healing Wellness Spa
02.2016 - 04.2017

Master Wax Technician/Retail Sales Specialist at European Wax Center

European Wax Center
11.2010 - 02.2016

Medical Assistant With Phlebotomy, EKG And Patient Care Technician Program -

ACI Medical And Dental School

Licensed Esthetician

Capri Institute of Hair Design

Communications

William Paterson University of New Jersey

High School Diploma -

Monmouth Regional High School

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Leah Roundtree