Leah Norridge
Punta Gorda,FL
Summary
Ambitious Strategic Account Manager with a proven track record of driving revenue growth and cultivating long-term client relationships in the SaaS industry. Proven ability to develop Go-To-Market Strategy strategies, new and existing business, and sales teams in multiple different markets and sales environments. Skilled in identifying Understanding Of Customer Needs and offering tailored solutions to maximize satisfaction with a retention rate over 95%. Possesses Communications Skills and negotiation abilities, coupled with a keen understanding of market trends and competitive dynamics to drive significant growth.
Overview
12
12
years of professional experience
Work History
Strategic Account Manager
Mintec Ltd
05.2023 - Current
- Managed book of business of $2.5 million with revenue growth of 900k.
- Managed diverse portfolio of accounts, resulting in 95% client retention rate and additional $1.2 million in upsell revenue.
- Ranked #1 out of 79 colleagues for commercial sales team for hitting key performance indicators and driving growth.
- Implemented marketing programs and sales strategies that targeted at risk clients which improved customer retention rates and fostered long-term strategic partnerships.
- Consistently top sales performer currently hitting sales targets by 140% to goal with next highest rep at 72% to sales goal.
- Led GTM initiatives of new software solutions platform focusing on product development and sales strategies for CPG cost models.
- Established and nurtured key relationships with C-level executives, resulting in expanded business opportunities which helped build long-term strategic partnerships.
Key Account Manager
Fastmarkets
02.2014 - 05.2023
- Demonstrated success in selling complex solutions to key strategic accounts, resulting in significant business growth
- Led go-to-market strategy of new software solutions called index builder which was sales strategy to target CPG accounts leading to significant revenue growth.
- Worked with largest accounts in CPG segment, typically Fortune 500 companies over $1bil in annual revenue
- Collaborate with cross-functional teams to develop customized proposals and presentations that effectively addressed understanding of customer needs and differentiated our offerings.
- Successfully utilized market expansion strategies to penetrate new territories and increase company's account base by 30%.
- Provided mentorship and ability to inspire junior team members on strategic thinking on sales strategies on how to build and maintain relationships.
- Ranked as top-performing Key Account Manager in company based on revenue growth and sales leadership for three consecutive years.
Accounts Payable
Vislink
08.2012 - 07.2013
- Verified accuracy and completeness of invoices for 7 departments which helped drive business growth.
- Resolved payments issues and followed up on vendor inquiries to prioritize cash flow and was key component in strategic direction and revenue growth.
- Monitored employee progress by regularly reviewing and analyzing employee accountability reports.
- Implemented technologies and process automations, including new EDI and ERP systems by coordinating cross-functional product development team.
- Took ownership and served as primary troubleshooter on new ERP systems, which propelled efficiency gains and cost-savings.
- Maintained accurate records of accounts payable transactions and performed regular audits to identify and track progress of correcting errors.
- Applied strong interpersonal communication to renegotiate payment terms with dozens of suppliers/vendors, incorporating comprehensive market analysis improving overall client satisfaction and profitability.
Education
Master of Business Administration (MBA) -
University of Southern New Hampshire
12-2016
Bachelor of Arts (B.A.) - History
University of Massachusetts At Lowell
12-2012
Skills
- FY2024: 140% attainment
- FY2023: 177% attainment
- FY2022: 120% attainment
- FY2021: 118% attainment
- FY2020: 108% attainment
- FY2019: 124% attainment
- FY2018: 132% attainment
Timeline
Strategic Account Manager
Mintec Ltd
05.2023 - Current
Key Account Manager
Fastmarkets
02.2014 - 05.2023
Accounts Payable
Vislink
08.2012 - 07.2013
Master of Business Administration (MBA) -
University of Southern New Hampshire
Bachelor of Arts (B.A.) - History
University of Massachusetts At Lowell
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