Leah Rumley
Virginia Beach,VA
Summary
Highly organized professional specializing in efficient scheduling processes and team collaboration. Proven ability to optimize schedules and enhance operational flow. Known for reliability and flexibility, ensuring seamless coordination even in dynamic environments. Key skills include time management, conflict resolution, and adaptability. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
5
5
years of professional experience
Work History
HVAC Technician
One Hour Heating & Air Conditioning
04.2024 - 09.2024
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Worked overtime, holidays and weekends to accommodate company needs.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Kept accurate records of time and materials used for each job to compile into service reports.
Lead Server
Chesapeake Place Senior Living
07.2023 - 04.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lead Server
Harmony Senior Services
05.2022 - 07.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Online Pickup Supervisor
Kroger
03.2020 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Barista
Starbucks
04.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Education
High School Diploma -
Indian River High School
Chesapeake, VA06-2022
Skills
- Certified HVAC Technician
- Valid Virginia driver's license
- Data Entry
- Schedule Management
- Strategic Planning
- Effective Multitasking
- Attention to Detail
- Exceptional communication
- Teamwork and Collaboration
- Staff Development
Accomplishments
- Achieved 97% quality service rating in random customer service surveys.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16 staff members.
- Resolved Scheduling Errors by introducing Software for Scheduling tasks.
Timeline
HVAC Technician
One Hour Heating & Air Conditioning
04.2024 - 09.2024
Lead Server
Chesapeake Place Senior Living
07.2023 - 04.2024
Lead Server
Harmony Senior Services
05.2022 - 07.2023
Barista
Starbucks
04.2021 - 12.2021
Online Pickup Supervisor
Kroger
03.2020 - 05.2022
High School Diploma -
Indian River High School
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