LEAH SAINT-CLAIRE JACKSON
Chicago,IL
Summary
Change and Communication Consultant specializing in strategic communications and organizational change. Successfully led initiatives for Fortune 500 companies, enhancing employee engagement and facilitating successful change adoption for global audiences. Expertise in developing clear communication strategies and fostering stakeholder collaboration across diverse consulting engagements.
Overview
6
6
years of professional experience
Work History
Change and Communication Consultant
TiER1 Performance
Louisville, USA
08.2022 - Current
- Partner with Fortune 500 companies and national associations to develop and execute strategic change management and internal communication initiatives supporting organizational transformation and technology implementations.
- Led communication workstreams across engagements, managing timelines, deliverables, and fostering cross-functional collaboration from planning through execution to ensure alignment and timely delivery.
- Develop executive communications, leadership messaging, newsletters, presentations, employee campaigns, intranet content, and digital communications reaching global audiences of up to 30,000 employees.
- Facilitate stakeholder interviews, focus groups, discovery sessions, and communication planning workshops to identify organizational needs and inform communication strategies.
- Analyzed qualitative and quantitative feedback to evaluate communication effectiveness, providing actionable strategic recommendations that enhanced client communication strategies.
- Coordinated large-scale client events, producing comprehensive post-event reports and insights that informed stakeholder decisions and future strategies.
- Support projects ranging from $15,000 initiatives to multi-million-dollar transformation programs.
- Collaborate with clients including Google, Takeda, Eli Lilly, Gilead, Spectrum, PPG, Lincoln Electric, Cepheid, AcademyHealth, American College of Rheumatology, and American Academy of Dermatology.
Virtual Office Manager
Comprehensive Learning Services
Chicago, USA
09.2020 - 06.2023
- Coordinated billing, parent communications, scheduling, and administrative operations for full-service educational psychology practice, ensuring seamless service delivery.
- Led onboarding and training for staff on new software and operational processes.
- Facilitated new student intake and streamlined back-office operations to enhance overall efficiency.
Operations & Logistics Manager, COVID-19 Response
CORE Response
Chicago, USA
06.2020 - 08.2020
- Supervised logistics operations for a team of 15 staff and trained logistics managers to enhance coordination across additional testing locations.
- Contributed to maintaining one of the highest-performing supply logistics operations among Chicago testing sites by optimizing processes.
- Managed inventory, forecasting, procurement, and distribution of testing supplies to ensure efficient operations at high-volume COVID-19 testing site.
Education
B.A. - Psychology, Business Management
Tulane University
New Orleans, LA05-2022
Skills
- Change Management
- Communication Strategy
- Strategic Communications
- Corporate communications
- Executive Communications
- Stakeholder Engagement
- Employee Engagement
- Project Management
- Workshop Facilitation
- Qualitative Research
- Focus Groups
- Data Analysis
- Event Communications
- Microsoft 365
- Google Workspace
- QuickBooks
Accomplishments
- Choose Growth Founders Award 2025
- Outstanding Project Founders Award 2023
Timeline
Change and Communication Consultant
TiER1 Performance
08.2022 - Current
Virtual Office Manager
Comprehensive Learning Services
09.2020 - 06.2023
Operations & Logistics Manager, COVID-19 Response
CORE Response
06.2020 - 08.2020
B.A. - Psychology, Business Management
Tulane University