Leah Sanders
San Antonio,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Harland Clarke
07.2021 - 05.2024
- Answer inbound calls regarding the client's account
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Shiftsmart
06.2020 - 12.2021
- Assist customers with the navigation of their online portal
- Inform the patient of any discrepancies with the online portal information
- Provide excellent customer service
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Care Coordinator
Carenet Healthcare Services
01.2019 - 01.2020
- Inbound Triage calls
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
Customer Service Representative
MMC Group
10.2015 - 09.2016
- Assist cardholders with their debit card accounts
- Provide details of transactions on the account
- Order and process the shipping of new debit cards
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma - Medical Assistant
Concorde Career College (San Antonio)(ACCS)
San Antonio, TX03.2019
High School Diploma -
Comal Academy
06.2014
Skills
- Customer Service
- Microsoft Word
- Active Listening
- Problem-solving abilities
- Data Entry
- Conflict Resolution
- Microsoft Office Suite
- Account updating
- [Software] CRM system proficiency
Timeline
Customer Service Representative
Harland Clarke
07.2021 - 05.2024
Customer Service Representative
Shiftsmart
06.2020 - 12.2021
Care Coordinator
Carenet Healthcare Services
01.2019 - 01.2020
Customer Service Representative
MMC Group
10.2015 - 09.2016
High School Diploma -
Comal Academy
Diploma - Medical Assistant
Concorde Career College (San Antonio)(ACCS)
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