Front Desk Associate
Oglebay Resort
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Collected room deposits, fees, and payments.
- Answered guest questions and offered referrals to local points of interest.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Utilized hotel management software for data entry and reporting purposes.
