Leah Scroggins
Houston,TX
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Receptionist
Blush and Bloom Beauty Bar
07.2024 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Routed incoming mail and messages to relevant personnel without delay.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Scheduled office meetings and client appointments for staff teams.
- Collected [Type] payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Social Media Manager
Self Employed Services
07.2019 - Current
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Increased brand awareness by developing and implementing effective social media strategies.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed and promoted corporate brand, images and identity to media and public.
Managing Bartender
Clancy’s Public House
07.2019 - 07.2024
- Collaborated with management to create promotional events that drew in new customers and boosted revenue.
- Organized special events such as tasting nights or themed parties to drive foot traffic into the establishment.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences to provide informed recommendations for guests seeking guidance on drink choices.
- Filmed/Created content to promote business for social media, flyers, etc.
- Managed deliveries and prepared orders weekly.
Education
High School Diploma -
Lamar Consolidated High School
4606 Mustang Ave Rosenberg, TX 77471 United State05-2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Verbal and written communication
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- Administrative Support
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Calendar Management
- Documentation And Reporting
- Office Management
- Tech-Savvy
- Performance Improvement
- Bookkeeping
- Basic accounting
- Document Control
- Mail distribution
- Strategic Planning
- Security awareness
- Technical Support
- Business operations understanding
- Office equipment operations
- Meeting Preparation
- Staff Management
- Record preparation
- Supply Management
- Spreadsheet tracking
- Security understanding
- Business Administration
- Database Administration
- Meeting Coordination
- Expense Reporting
- Travel Coordination
- Correspondence Management
- Multitasking and prioritization
- Office supply inventory control
- Positive and professional
- Microsoft Office Specialist Certified
- Calm Demeanor
- Reception desk management
- Recordkeeping and bookkeeping
- Customer Service
Current Education
I am currently enrolled at Wharton County Junior College to get my PA degree and will be switching my major to join the EMT program.
Timeline
Receptionist
Blush and Bloom Beauty Bar
07.2024 - Current
Social Media Manager
Self Employed Services
07.2019 - Current
Managing Bartender
Clancy’s Public House
07.2019 - 07.2024
High School Diploma -
Lamar Consolidated High School
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