Leah Serrano

Field of Expertise: Sales & Marketing Strategy Personal Overview: I am an enthusiastic and creative sales professional with a proven track record of entrepreneurial success in mining for clients, developing business plans, establishing customer relationships, maintaining client satisfaction, enduring follow up, and closing sales for company profitability. Strengths and abilities also include: Analyzing the customers’ needs, while identifying existing or potential ‘roadblocks,’ and apply creative problem solving to maintain customers’ satisfaction. Developing new opportunities by identifying additional, potential markets, and targeting them with persistent and professional cold calling to secure the business. Organizing and delivering effective sales presentations to diverse audiences. Negotiating pricing, service content, and contractual terms, to ensure (both) customer satisfaction and company profitability. Maintaining the customer relationship through continuous communication, ensuring their expectations are being met. Background in both business-to-business and business-to-customer environments. Sales supervisory professional experienced in mentoring employees and cross-selling tactics. Offers skills in team management, knowledge of latest promotions and background delivering quality feedback. Looking to put knowledge and abilities to good use in leadership position focused building employees into talented sales personnel. Experienced professional focused on meeting or exceeding objectives seeking Inside Sales Coordinator position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.