Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LEAH A. SESSOMS

Night Auditor

Summary

To obtain a secure position that offers a challenge and the opportunity to learn in the process.

Diligent Care Coordinator with proven competence in managing nightly financial operations and ensuring accurate reporting. Successfully handled guest inquiries and resolved issues to maintain high satisfaction levels. Demonstrated proficiency in performing audits and maintaining data integrity.

Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Night Auditor

Hilton Garden Inn Hotel
12.2016 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.
  • Ensured compliance with all hotel policies and regulatory requirements, maintaining high standards of operations.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Generated and printed daily financial reports to track hotel performance.

Guest Service Representative

Cavaliers Holdings-Rocket Mortgage Fieldhouse
03.2016 - 01.2022
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.

Front Desk Night Auditor

Marriot Hotel
09.2015 - 10.2016
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.

Shift Supervisor(Promotion)

Carrington Youth Academy
02.2012 - 07.2015
  • Coordinated the daily activities of the Direct Care Staff
  • Ensured that residential units were properly staffed to maintain ratio
  • Ensured that all incident reports were completed and processed properly through notifications by fax, email and telephone calls
  • Completed shift reports for each unit at the end of the shift
  • Reported all maintenance issues throughout the facility
  • Reported all medical issues to the Medical Clerk distributing medication, both prescription and over-the-counter
  • Conducted weekly telephone calls throughout the facility to client’s guardians, probation officers and social workers

Medical Office Clerk (Trainee)

Carrington Youth Academy
12.2014 - 02.2015
  • Coordinated discontinuation/restart of any medication
  • Completed MARS changeovers monthly and/or as needed, updating PRN medication information
  • Assisted in passing narcotic and PRN medications
  • Completed medical triage forms for all intakes
  • Contributed medical information to discharge summaries
  • Produced medical information for monthly reports
  • Maintained inventory of medical supplies
  • Discarded out of date medications and facilitated the disposal of narcotics

Unit Supervisor(Promotion)

Carrington Youth Academy
11.2010 - 02.2012
  • Assisted Program Manager with employee scheduling
  • Ensured unit compliance with Company, policies and procedures and licensing regulations
  • Coordinated program activities on the residential units
  • Conducted weekly compliance checks
  • Submitted weekly compliance reports to the Program Manager
  • Provided monthly training to the Direct Care Staff
  • Actively participated in Team Treatment meetings, communication information regarding the behavior of youth to the team members
  • Conducted monthly staff meetings and monthly staff development activities

Shift Lead(Promotion)

Carrington Youth Academy
04.2010 - 11.2010
  • Coordinated the activities of the Direct Care Staff in support of the company’s policies, goals and objectives
  • Covered any shifts for which staff reported off during their shift
  • Monitored Direct Care staff to ensure their job was being done in a professional and appropriate manner
  • Provided direction, training and feedback to the Direct Care Staff as to their strengths and areas that needed improvement
  • Took immediate corrective action as needed to insure the safety, security and welfare of the residents
  • Prepared all reports accurately and timely as required

Direct Care Staff

Carrington Youth Academy
03.2010 - 04.2010
  • Provided constant supervision of residents in assigned group
  • Followed unit programming, service plans and behavior contract guidelines
  • Ensured that clients’ rights were protected, and not violated
  • Completed required written reports including incident reports, behavior observation reports and staff logging, accurately and timely
  • Provided direction, redirection, encouragement and other behavior incidents to promote positive outcomes of the client
  • Participated in staff meetings
  • Maintained confidentiality at all times

Education

Certification - Business Administration

Lawton Business School
Cleveland, OH

Certification -

Programming Systems Institute
Cleveland, OH

Ohio University

Diploma -

Collinwood High School

Skills

  • Strong organizational skills
  • Multi-tasking skills
  • Communications skills
  • Strong decision-making skills
  • Sound judgement
  • Strong interpersonal skills
  • Ability to work effectively with a wide range of individuals
  • Ability to maintain composure in stressful situations
  • Ability to work independently
  • Ability to follow instructions
  • Ability to complete tasks/assignments
  • Detail-oriented
  • Strong work ethics
  • Strong values
  • Professional approach
  • Energetic approach

Certification

  • CPR-Pediatrics and Adult
  • First Aid-Pediatrics and Adult

Timeline

Night Auditor

Hilton Garden Inn Hotel
12.2016 - Current

Guest Service Representative

Cavaliers Holdings-Rocket Mortgage Fieldhouse
03.2016 - 01.2022

Front Desk Night Auditor

Marriot Hotel
09.2015 - 10.2016

Medical Office Clerk (Trainee)

Carrington Youth Academy
12.2014 - 02.2015

Shift Supervisor(Promotion)

Carrington Youth Academy
02.2012 - 07.2015

Unit Supervisor(Promotion)

Carrington Youth Academy
11.2010 - 02.2012

Shift Lead(Promotion)

Carrington Youth Academy
04.2010 - 11.2010

Direct Care Staff

Carrington Youth Academy
03.2010 - 04.2010

Ohio University

Diploma -

Collinwood High School

Certification - Business Administration

Lawton Business School

Certification -

Programming Systems Institute
LEAH A. SESSOMSNight Auditor