Mirta Sayegh
Clermont,Fl
Summary
Experienced executive housekeeper with over 15 years of expertise in managing housekeeping operations for luxury hotels, resorts, and vacation homes. Demonstrates ability to consistently deliver exceptional cleanliness and ensure guest satisfaction. Skilled in training and supervising housekeeping staff, implementing efficient cleaning procedures, and maintaining high standards of cleanliness and hygiene. Strong organizational and communication skills with a keen focus on attention to detail and providing excellent customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cleaner
Jades Cleaning
01.2023 - Current
- Implemented cleaning procedures and quality control measures to ensure guest satisfaction and compliance with cleanliness standards
- Conducted regular inspections of guest condos to identify and address cleanliness issues
- Assisted in training and mentoring housekeeping staff on cleaning techniques and customer service skills
- Managed inventory and ordering of housekeeping supplies
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Executive Housekeeper
Hilton Grand Vacations
02.2019 - 11.2022
- Managed a team of 50 housekeeping staff to ensure cleanliness and maintenance of guest rooms, public areas, and back-of-house areas
- Developed and implemented cleaning schedules, procedures, and quality control measures to maintain high standards of cleanliness and hygiene
- Conducted regular inspections of guest rooms and public areas to ensure compliance with cleanliness standards
- Oversaw inventory management, ordering of supplies, and maintenance of housekeeping equipment
- Trained and mentored housekeeping staff on cleaning techniques, safety protocols, and customer service skills
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Sales Admin
Calypso Cay Resort
05.2017 - 01.2019
- Handle guest inquiries and complaints
- Coordinated events and activities
- Book guest vacations
- Handle guest special requests
- Money handling
- Purchase/Receiving.
Housekeeping Supervisor/Dispatch
Silver Lakes Resort
12.2017 - 05.2018
- Conducted regular inspections of guest rooms and public areas to identify and address cleanliness issues
- Assisted in training and mentoring housekeeping staff on cleaning techniques and customer service skills
- Dispatched maintenance and housekeeping to do requested duties
- Dispatched guest requests
- Laundry
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
CSR
Vacation Village Resorts
09.2012 - 10.2017
- Provide excellent customer service to guests and visitors
- Handle guest inquiries/booking/owner services
- Theme Park ticket sales
- Translated for guests during check-in
- Responsible for daily ticket sales/cash
- Book guests for tours
- Marketing.
Housekeeper/Supervisor
Florida Vacation Homes
04.2008 - 08.2012
- Implemented cleaning procedures and quality control measures to ensure guest satisfaction and compliance with cleanliness standards
- Conducted regular inspections of guest condos to identify and address cleanliness issues
- Assisted in training and mentoring housekeeping staff on cleaning techniques and customer service skills
- Managed inventory and ordering of housekeeping supplies
- Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
Education
Evans High School
01.1992
Skills
- Strong leadership and team management skills
- Excellent organizational and time management skills
- Attention to detail and focus on cleanliness and hygiene
- Excellent communication and interpersonal skills
- Customer service oriented and ability to handle guest complaints effectively
- Special project
Certification
- First aid certified
- CPR certified
Personal Information
Title: Executive Housekeeper
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Cleaner
Jades Cleaning
01.2023 - Current
Executive Housekeeper
Hilton Grand Vacations
02.2019 - 11.2022
Housekeeping Supervisor/Dispatch
Silver Lakes Resort
12.2017 - 05.2018
Sales Admin
Calypso Cay Resort
05.2017 - 01.2019
CSR
Vacation Village Resorts
09.2012 - 10.2017
Housekeeper/Supervisor
Florida Vacation Homes
04.2008 - 08.2012
Evans High School
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