Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Leah Sheridan

Springfield,MO

Summary

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. With a love to help people and a skill to solve problem's creates a positive and memorable experience with everyone met.

Overview

3
3
years of professional experience

Work History

Host/Server Assistant

Kai After dark
Springfield, MO
05.2024 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Processed payments from customers using a POS system.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Assisted staff by serving food and beverages or bussing tables.
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Followed health code standards while handling food and beverage items.

Team Member

Panera Bread
Springfield, Missouri
09.2021 - Current
  • Provided customer service support to ensure satisfaction.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Resolved customer issues promptly in a professional manner.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Answered phone calls regarding inquiries about products or services.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor of Science in Nursing (BSN) - Nursing

Missouri State University
Springfield, MO
04-2027

Skills

  • Emotional Support
  • Patient Communication
  • Medical terminology knowledge
  • Patient Safety
  • Hard working
  • Problem-Solving
  • Social Perceptiveness
  • Multitasking
  • Communication
  • emotional intelligence
  • Professional Appearance

Affiliations

  • pre-student nursing organization member

References

References available upon request.

Timeline

Host/Server Assistant

Kai After dark
05.2024 - Current

Team Member

Panera Bread
09.2021 - Current

Bachelor of Science in Nursing (BSN) - Nursing

Missouri State University

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Leah Sheridan