Leah Shoe
Whitestown,IN
Summary
Dedicated Long Term Care professional with 20+ years of valuable expertise of meeting company goals utilizing consistent and organized practices. Organized with expertise in financial and operational leadership. Attentive to detail with experience in coordinating projects, programs and improvements. Managerial skills in process, procedure and policy improvement initiatives. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced and enthusiastic Consultant with track record of success across wide range of processes. Exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
25
25
years of professional experience
Work History
Regional Business Office Manager
Majestic Care
06.2018 - Current
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Facilitated cross-departmental collaboration on projects, fostering teamwork to achieve shared goals more efficiently than before.
- Enabled informed decision-making at the executive level by providing accurate and timely financial reports, highlighting key performance indicators and areas for improvement.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maximized cash flow through optimal billing and collection processes.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Advised on change management strategies to ensure smooth transitions during periods of organizational transformation.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
Business Office Manager
Premier Healthcare
09.2017 - 06.2018
- Improved workflow efficiency by streamlining office processes and implementing new software solutions.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
Education
GED -
Lebanon High School
Lebanon, INSkills
- Account Reconciliation
- Business Recordkeeping
- Expense Reporting
- Business Operations Management
- Office Management
- Credit and Collections
- Database Administration
- Records Management
- Presentation Design
- Financial Administration
- Policy and Procedure Modification
- Policy Implementation
- Process Improvement
- Operations Management
- Document Management
- Office Administration
- Organizational Skills
- Team Leadership
- Professionalism
- Interpersonal Skills
- Problem Solving
- Multitasking
- Customer Service
- Attention to Detail
- Time Management
- Documentation and Reporting
- Administrative Support
Timeline
Regional Business Office Manager
Majestic Care
06.2018 - Current
Business Office Manager
Premier Healthcare
09.2017 - 06.2018
GED -
Lebanon High School
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