Leah Shorty
Summary
Business student offering 5 years of professional environment. Demonstrated ability to assume leadership roles using communication skills, time management, cross-departmental collaboration, self-motivation. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Amazon Associate
Amazon
09.2023 - Current
- Chiefly responsible for following procedures include scanning a product and appropriately placing it to the right shelf for customer's consumption also responsibilities include inspecting the item for any defects and escalating damaged items to the supervisor ensuring adequately labeled products.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Offered assistance for increased customer satisfaction.
- Excelled in position became a learning ambassador to train new associates and present associates for different positions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Trained new associates to ensure consistent performance across the team
Stocker
Walmart
12.2019 - Current
- Chiefly responsible for following procedures include detailed cleaning of the shelves and department, checking and maintaining temperature control, verifying dates, and disposing of lesser quality food products.
Lead sales associate
Dollar General
09.2019 - 05.2022
- Responsible for providing customer service and operating cash register
- Service duties include greeting guests, directing guests to products, and providing product knowledge
- Learned entire store including all facets of front and back of house duties
- Rapidly promoted for being an efficient time- manager
- Became a manager.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Handled cash register operations and customer transactions to process payments.
- Greeted customers and provided product advice to increase sales.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
Office Assistant
Northeast Mississippi Community College
03.2018 - 05.2019
- Responsible for purchase orders, bill amounts, and work orders
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, using a computer
- Learned administrative responsibility in only two days
- Was trusted more in the office and led to a greater number of projects being completed.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Cashier
Popeye's Louisiana Kitchen
03.2014 - 05.2019
- Chiefly responsible for following procedures fixing customers' orders
- Supervise others and provide on-the-job training
- Greeted customers entering establishments
- Learned entire store including all facets of front and back of house duties
- Rapidly promoted for being an efficient time- manager.
Education
Bachelor of Business Administration - Business Administration And Management
Delta State University
Cleveland, MS05.2025
Associate of Arts in Business Administration -
Northeast Mississippi Community College
Booneville, MS05.2019
Skills
- Leadership
- Teamwork
- Communication
- Time Management
- Customer Service
- Budget Management
- Project Management
- Versatility
- Attention to Detail
- Computer Skills
- Cash Handling
- Customer Engagement
- Decision-Making
- Workplace Safety
- Customer interaction
Websites
State
MS
Zip
38618
Academicinvolvement
- Delta State University, Career Ambassador, Assist any of Career Services' guests (campus visitors, employers, etc.) at career fairs or special events. Ambassadors remain on-hand to help guests with setting up materials for events and answering campus-related general questions.
- Delta State University, Student Life, Responsible for assisting Student Life with events as well as special projects. Must be able to type, photocopy, etc. Students must have pleasant phone etiquette and be able to take messages.
City
Coldwater
Timeline
Amazon Associate
Amazon
09.2023 - Current
Stocker
Walmart
12.2019 - Current
Lead sales associate
Dollar General
09.2019 - 05.2022
Office Assistant
Northeast Mississippi Community College
03.2018 - 05.2019
Cashier
Popeye's Louisiana Kitchen
03.2014 - 05.2019
Bachelor of Business Administration - Business Administration And Management
Delta State University
Associate of Arts in Business Administration -
Northeast Mississippi Community College