Leah Small
Phoenix,Arizona
Summary
Innovative artist with a versatile background in customer service and community engagement. Known for strong interpersonal skills and the ability to create memorable experiences that drive customer loyalty.
Overview
3
3
Languages
1
1
Certification
16
16
years of professional experience
Work History
Nail Technician
Temptation Nails
Peoria, Arizona
05.2024 - Current
- Delivered high-quality nail care services to diverse clientele, ensuring satisfaction.
- Educated clients on nail health and aftercare techniques for enhanced longevity.
- Built strong relationships with repeat customers through personalized service.
- Provided friendly and professional customer service to foster positive client relationships.
- Partnered with team members to enhance customer service experience and satisfaction.
- Ensured clean and organized workstations to enhance client safety and comfort.
- Scheduled appointments efficiently to maximize productivity.
- Consistently provided quality work during busy holiday rushes.
Freelance Artist
Self Employed/Gallery 37
05.2017 - Current
- Launched two public art sculptures in Greater Phoenix, fostering community engagement through innovative design and collaboration.
- Produced original artwork for exhibitions and client commissions.
- Delivered cartoon-style caricature art for clients at farmer's markets, creating memorable experiences and promoting local art.
- Developed character animation sequences for diverse projects.
- Created mood boards and thumbnails to create magazine
- Created storyboards and animatics to visualize animation concepts.
- Executed cleanup animation drawings, enhancing visual quality of final animations.
- Conducted workshops to engage community members in artistic practices.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with cross-functional teams to ensure cohesive project execution.
Model
Freelance
05.2010 - Current
- Collaborated with photographers to create visually compelling fashion imagery.
- Adhered to wardrobe guidelines and styling instructions across multiple shoots.
- Posed in various settings to effectively showcase clothing and accessories.
- Engaged with clients to capture project visions and preferences.
- Organized personal magazine projects, including mood board creation and talent hiring.
- Managed studio bookings, coordinating schedules with models and photographers.
- Memorized scripts quickly for engaging performances in diverse environments.
- Performed voiceover for indie and professional productions to enhance audience experience.
Cafe Worker
Cornish College of the Arts
Seattle, Washington
09.2024 - 05.2025
- Maintained cleanliness and organized cafe environment to enhance customer experience.
- Accurately operated cash register and processed payments promptly.
- Prepared diverse food orders, ensuring accuracy and timely service for customer satisfaction.
- Greeted customers upon arrival and assisted with menu selections.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Effectively trained new staff on procedures and customer service expectations.
- Executed opening and closing tasks, preparing workstations for service.
- Maintained cleanliness by sweeping floors, removing trash, and washing dishes.
Barista
Starbucks
Peoria, Arizona
09.2023 - 05.2024
- Prepared high-quality beverages according to Starbucks recipes and standards.
- Operated espresso machines and coffee grinders efficiently during peak hours, ensuring timely beverage delivery to customers.
- Prepared and served a variety of coffee, espresso drinks, blended coffees, and teas.
- Trained new baristas on beverage preparation techniques and store policies, fostering a knowledgeable and compliant team.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed daily morning rush of customers with efficient, level-headed service.
- Maintained cleanliness of workstations to ensure compliance with health regulations.
Shift Lead
Pinspiration Peoria
Peoria, Arizona
10.2019 - 11.2022
- Led team members during crafting sessions, enhancing operational efficiency and teamwork.
- Coordinated inventory management and organized supplies for crafting projects, ensuring resource availability.
- Assisted customers with project selections, providing guidance throughout crafting sessions.
- Created engaging project ideas that increased customer satisfaction and enriched crafting experiences.
- Trained new employees on safety protocols and operational procedures for compliance.
- Prepared and served various food items to guests, ensuring quality and presentation.
- Verified customer identification and served alcoholic beverages in accordance with regulations.
- Recommended alcoholic beverages to guests, pairing selections with meals for enhanced dining experience.
Education
Associate of Science - Animation
Cornish College of The Arts
Seattle WA09-2026
High School Diploma -
ASU Preparatory Digital
Phoenix, AZ05-2023
Skills
- Sanitation standards
- Safe food handling
- Hospitality expertise
- Customer service excellence
- Sales proficiency
- Upselling
- POS system operation
- Team collaboration
- Time management
- Multitasking and organization
- Physical stamina
- Decision-making
- Problem-solving
- Conflict mediation
- Professional demeanor
Languages
English
Native/ Bilingual
Spanish
Limited
Japanese
Limited
Certification
- Food Handlers Certification
- CPR/First Aid Certification
- Nail Manicure/Pedicure Certification
- Bar Smarts Professional Certification
- Arizona Title 4 Alcohol
Affiliations
- Volunteer, St. Mary Food Bank
- Animation Club
- NEO-Saintz, Zine by Leah Marie + 2000 Liner
- Whispers of Iris, Video game by CLVRBitz
- Gallery 37 Internship (2019-2020)
Timeline
Cafe Worker
Cornish College of the Arts
09.2024 - 05.2025
Nail Technician
Temptation Nails
05.2024 - Current
Barista
Starbucks
09.2023 - 05.2024
Shift Lead
Pinspiration Peoria
10.2019 - 11.2022
Freelance Artist
Self Employed/Gallery 37
05.2017 - Current
Model
Freelance
05.2010 - Current
Associate of Science - Animation
Cornish College of The Arts
High School Diploma -
ASU Preparatory Digital