Leah Smith

Work History

Best Western Plus Austin Airport Inn & Suites

10.2018 - Current

Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
Ensured compliance with Brand standards, city and state inspections and licenses as well as health and safety guidelines within all aspects of hotel operations.
Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
Solicited and reviewed guest feedback and promptly resolved complaints.

Home2 Suites by Hilton Austin Airport

11.2016 - 10.2018

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Attended industry events and conventions to explain sales opportunities.
Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.