Summary
Overview
Work History
Education
Skills
Timeline
Generic
LEAH SMITH

LEAH SMITH

Branson,Missouri

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

16
16
years of professional experience

Work History

Sales / Customer Service Representative

The Vacation Store
01.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Trade Show Director

SealSmart
10.2021 - 10.2023
  • Managed administrative logistics of events planning, event booking and events in 12 states.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supervised 20+ employees plus recruited and trained qualified people to perform job functions at trade shows
  • Fulfilled contractual obligations for scheduling day of event coordination and logistics.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Co-Owner /General Manager

Branson's Center Stage Grille & Kaffee Haus
08.2015 - 10.2021
  • Promoted employee retention by building inclusive work culture and promptly addressing employee relations issues
  • Supported business development with marketing campaign strategy and industry networking
  • Cultivated customer rapport and promoted loyalty by offering rewards and incentives for repeat business
  • Training staff to follow restaurant procedures
  • Maintaining safety and food quality standards
  • Managed payroll time tracking for both salaried and hourly employees
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Discovered areas of improvement by generating quarterly operational and sales reports. Increased sales by 10%.

General Manager

Rowdy Beaver Restaurant & Tavern
08.2010 - 06.2015
  • Managed 190 seat restaurant including gift shop and tavern
  • Recruit, train and manage staff of approximately 40 servers, managers, kitchen, bar, and gift shop
  • Improve food cost by creating pars and following sales trends based on seasons
  • Program back-end Micros buttons and workstations for menu plus generate daily reports and deposit cash in bank accounts
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Trained and mentored new employees to maximize team performance.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Catering / Restaurant Manager

Showtime Catering
08.2009 - 08.2010
  • Managed 20+ employees and created weekly schedules to make sure all shifts were covered
  • Orchestrated recipe/menu development based on guest trends and preference
  • Developed advertising strategies and created graphic art for marketing

Education

Bachelor of Science - Marketing

Saint Martin's College
Milwaukee, WI
2016

Skills

  • Recruitment and Hiring
  • Goal Setting
  • Originality and Creativity
  • Employee Motivation
  • Cost Reduction
  • Quality Assurance
  • Training Management
  • Problem Anticipation and Resolution
  • Complaint resolution
  • Account updating
  • Scheduling
  • Coordination
  • Problem-solving
  • Calm demeanor

Timeline

Sales / Customer Service Representative

The Vacation Store
01.2024 - Current

Trade Show Director

SealSmart
10.2021 - 10.2023

Co-Owner /General Manager

Branson's Center Stage Grille & Kaffee Haus
08.2015 - 10.2021

General Manager

Rowdy Beaver Restaurant & Tavern
08.2010 - 06.2015

Catering / Restaurant Manager

Showtime Catering
08.2009 - 08.2010

Bachelor of Science - Marketing

Saint Martin's College

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