Leah Smith
Boise,ID
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills and attention to detail. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work History
Server
Kona Grill
Meridian, Idaho
08.2024 - 03.2025
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with menu recommendations and addressed customer inquiries effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed customer orders accurately using point-of-sale system.
- Handled cash and credit transactions while ensuring secure payment processing.
- Supported team members during busy service periods to enhance workflow efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Pinnacle Sports Bar and Grill
Meridian, Idaho
03.2015 - 04.2017
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted with menu recommendations and addressed customer inquiries effectively.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adhered to health and safety standards in food handling and service practices.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Checked food before serving it to customers.
Server
Sizzler Restaurant
Meridian, Idaho
09.2013 - 01.2015
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
Key Holder
Wet Seal
Boise, Idaho
05.2010 - 01.2013
- Assisted customers with product selections and inquiries.
- Managed daily cash register operations and balanced cash drawers.
- Trained new staff on store policies and customer service techniques.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Conducted inventory counts to maintain stock accuracy and availability.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted customers with product selection and resolving complaints.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Education
Centennial High School
Boise, IDSkills
- Order processing
- Cash handling
- Customer engagement
- Problem solving
- Time management
- Attention to detail
- Customer satisfaction
- Service prioritization
- POS operation
Timeline
Server
Kona Grill
08.2024 - 03.2025
Server
Pinnacle Sports Bar and Grill
03.2015 - 04.2017
Server
Sizzler Restaurant
09.2013 - 01.2015
Key Holder
Wet Seal
05.2010 - 01.2013
Centennial High School