Leah Solzak

-Supported investors, financial professionals, and back-office clients on the phone, in writing, and online with a variety of trade transactions and account maintenance.

-Researched information in real time. Assisted callers with patience, professionalism, efficiency, and accuracy in a high volume call center.

-Utilized effective and appropriate communication, active listening, and dependable problem solving skills to tackle complex account issues.

-Exercised sound judgement in managing competing priorities.

-Supported team members and engaged in positive culture of company through activities, events, and willingness to help.

-Managed store operations in conjunction with General Manager.

-Executed all visual merchandising and maintenance in store.

-Provided creative in home and in store design consultations for customers. Presented sketches and product options for purchase.

-Ensured order tracking and follow up communications with customers were timely and consistent.

-Established working kinship with customer throughout the shopping process from months before to years after their initial purchase.

-Audited store and offsite inventory counts, and maintained stockroom organization.

As Operations Manager

-Monitored inventory levels and inbound/outbound merchandise

-Received inbound shipment ensuring product was processed, organized, and stored according to standard.

-Managed stock team of 12-15. Cross-trained associates to work sales, visual, and stockroom for flexibility and seamless service.

-Supervised sales floor as selling coach, visual support, and product logistics manager.

-Trained and developed new employees on company standards, safety, and register systems.

-Worked with merchandising team to execute floor sets from planning through execution.

As Visual Merchandise Manager

-Coordinated visual floor set process from planning and scheduling to implementation and maintenance.

-Promoted visual team efficiency without compromising high customer service standards.

-Ensured all associates actively maintained company standards throughout the store.

-Managed sales floor as selling coach, visual support, and product logistics manager.

-Implemented artistic floor sets and display windows.

-Closely evaluated sales numbers, inventory levels, and current style trend.

-Trained and developed sales staff.

-Executed in store events and mall marketing to generate additional traffic and attention.

-Planned and implemented floor sets by mapping, ordering additional goods to support displays, and sales evaluation.

-Increased sales performance by maintaining effective visual merchandising standards, producing creative window displays and features, and execution of events with Store Manager.

-Collaborated with cross-functional teams to develop cohesive store designs that aligned with brand identity and company standards.

-Supported relocation of a flagship store as visual merchandiser. Managed relocation team while maintaining standards, selling floor models, and protecting product margin.

-Executed new store opening as store visual manager. Planned an implemented grand opening floor presentation, coordinated visiting visual teams, and training and developing store team.