LEAH SPINKS
Smyrna,GA
Summary
Results-oriented Senior Account Executive with experience strengthening customer relationships and promoting company offerings. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.
Overview
9
9
years of professional experience
Work History
Sr. Account Executive
Experiential Client Services 160over90
08.2022 - 12.2023
- Act as senior project manager responsible for overall project management of prospectus level, equally complex, or precedent setting projects
- Managed a team of 8 Account Executives in providing exceptional customer service to Experiential clients
- Developed and implemented strategies to improve customer experience and increase client satisfaction
- Negotiate and coordinate project plans, budget objectives and schedules with management of affected customer agencies to establish and/or manage customer expectations
- Monitor projects' progress and evaluate contractors' performance against contract requirements
- Developed strong relationships with key clients, ensuring their loyalty
- Analyzed data to identify trends and areas of improvement
- Managed client projects from start to finish, ensuring all deadlines and objectives were met.
- Brought in over $2.3M in revenue while managing multiple high-profile accounts.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
Assistant Property Manager
Mid America Apartments
06.2021 - 08.2022
- Experience in full cycle property management, including leasing, tenant relations, rent collection, and maintenance operations
- Developed and implemented policies and procedures to ensure the smooth operation of the property
- Maintained accurate records of tenant requests, repairs, and maintenance
- Negotiated contracts with vendors for maintenance and services
- Conducted regular property inspections to ensure compliance with safety and health regulations
- Supervised a team of maintenance staff to ensure timely completion of tasks
- Assisted with preparation of annual budgets and financial reports
- Ensured compliance with local, state, and federal laws and regulations
- Experienced in working with various software programs, such as Yardi and AppFolio.
- Followed up on delinquent tenants and coordinated collection procedures.
Rental Sales Manager
Hogan Transportation Companies
12.2020 - 06.2021
- Developed and implemented department policies and procedures to ensure customer satisfaction and safety
- Utilized customer service skills to manage customer inquiries, sales inquiries, and rental inquiries
- Negotiated rental agreements with customers and vendors
- Trained and managed team of rental sales associates
- Prepared rental invoices and ensured accurate billing
- Developed promotional strategies to increase sales and customer loyalty.
Meetings and Event Manager II
Maritz Global Events
07.2018 - 07.2020
- Responsible for the planning and execution of meetings, conferences, events and tradeshows
- Negotiated contracts, managed budgets and tracked expenses
- Managed all logistical details including transportation, catering, AV, registration, and accommodations
- Developed and implemented promotional plans and activities for events
- Created detailed timelines, action plans and risk mitigation strategies
- Developed, implemented and monitored event metrics to measure ROI
- Supervised and trained staff and volunteers to ensure a successful event
- Led and coordinated all prevent, onsite and post-event activities.
Event Manager II
Explore St. Louis
06.2015 - 07.2018
- Managed and coordinated all aspects of events from conception through completion, including budgets, venue selection, marketing, and onsite management
- Facilitated communication between clients, vendors, and other stakeholders to ensure successful event outcomes
- Developed comprehensive event plans to include site layout, production schedules, and logistics
- Negotiated contracts for venue rentals, catering services, and other event related services
- Monitored event budgets, tracked expenses, and processed invoices to ensure compliance with financial regulations
- Developed and maintained relationships with vendors and other stakeholders to promote repeat business and referrals
Education
Master of Arts - Management & Leadership
Webster University
Webster, MO05.2020
Bachelor of Science - Hospitality Management & International Business
University of Missouri, Columbia
Columbia, MO05.2015
Skills
- PowerPoint
- Time Management
- Teamwork
- Account Planning
- Project Management
- Prospecting and Networking
- Strategic Planning
- Budget Management
- Marketing Strategy Implementation
- Customer Service
- Key Account Management
- Client Relationship Management
- Business Development
- Lead Generation
- Vendor Management
- Customer Relationship Management
- Sales Expertise
Timeline
Sr. Account Executive
Experiential Client Services 160over90
08.2022 - 12.2023
Assistant Property Manager
Mid America Apartments
06.2021 - 08.2022
Rental Sales Manager
Hogan Transportation Companies
12.2020 - 06.2021
Meetings and Event Manager II
Maritz Global Events
07.2018 - 07.2020
Event Manager II
Explore St. Louis
06.2015 - 07.2018
Master of Arts - Management & Leadership
Webster University
Bachelor of Science - Hospitality Management & International Business
University of Missouri, Columbia
Similar Profiles
Keyarie RobinsonKeyarie Robinson
Student Assistant at JWU Experiential Education & Career ServicesStudent Assistant at JWU Experiential Education & Career Services
Reid PerkinsonReid Perkinson
Senior Account Manager at 160over90Senior Account Manager at 160over90
Jason OstinowskyJason Ostinowsky
Event Production Coordinator at 160over90Event Production Coordinator at 160over90