Leah Starr
Minnetonka,MN
Summary
Dynamic individual with hands-on experience in and Benefits and Workforce Absence with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Absence Management Team Lead
Sedgwick
01.2016 - Current
- Responsible for a team of Examiners administering leave of absences benefits for our client (Short Term Disability, Family Medical Leave, Long Term Disability, State leave benefits)
- Train new team members on company owned systems, client policies, and best practices.
- Review reports to ensure timely completion of tasks and appropriate actions.
- Communicate with Client to assist in problem solving
- Ensure team meets performance guarantees as agreed upon by the Client.
Long Term Disability Examiner
Sedgwick
12.2014 - 01.2016
- Administered and Long Term Disability benefits per the Client's plan. Educate Employees based on policy specifics and requirements.
- Review medical records, and coordinate for additional reviews: IME, Peer Reviews
- Ensured accurate benefit calculations for approved claims by meticulously reviewing medical, vocational, and financial documentation.
- Improved disability claim processing efficiency by applying thorough knowledge of Social Security Administration policies and procedures.
Disability Representative
Sedgwick
06.2010 - 10.2014
- Administer disability benefits per the Client's policy.
- Ensure appropriate approval durations and calculate pay for approved period.
- Manage concurrent benefits: FMLA and applicable State Leave benefits.
FMLA Claims Specialist
Sedgwick
10.2009 - 11.2010
- Administer FMLA in accordance with Federal FMLA regulations. Educating Employees regarding Rights and Responsibilities, and definitions of a Serious Health Condition in accordance with the Law.
- Managed caseloads efficiently, consistently meeting or exceeding performance metrics for claim resolution times and accuracy rates.
Claims Assistant
Sedgwick
11.2008 - 10.2009
- Provided exceptional customer service through clear communication, and empathy.
- Prepared files, letters and notices.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
Education
Bachelor of Arts - English, Communications
University of Minnesota, Duluth
Duluth, MN05-2007
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Regulatory Compliance
- Resource Allocation
- Employee engagement
- Work assignment delegation
- Problem-Solving
Timeline
Absence Management Team Lead
Sedgwick
01.2016 - Current
Long Term Disability Examiner
Sedgwick
12.2014 - 01.2016
Disability Representative
Sedgwick
06.2010 - 10.2014
FMLA Claims Specialist
Sedgwick
10.2009 - 11.2010
Claims Assistant
Sedgwick
11.2008 - 10.2009
Bachelor of Arts - English, Communications
University of Minnesota, Duluth
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