Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Steinhart-Keil

Kenmore

Summary

Dynamic professional with extensive experience in customer service and data entry, notably at Trattoria Aroma. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in POS system operation, consistently delivering exceptional service in high-volume environments while managing multiple tasks efficiently. Polite and attentive professional offering excellent customer service, organization and time management skills.

Overview

20
20
years of professional experience

Work History

Clerical Assistant

Family Business
Tonawanda
01.2020 - 01.2023
  • This was a brief clerical job for my husbands job at the time. He was a sub-contractor for multiple carpet and flooring businesses.
  • During this time my duties included the following; answering phones, collecting incoming fax requests, scheduling job measurements, and calculating his business write offs for tax purposes.

Restaurant Waiter

Trattoria Aroma
Williamsville
06.2014 - 08.2015
  • Took accurate food and drink orders, using a POS ordering software system.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Provided exceptional service to high volume of daily customers.

Sales Associate

Ashley's lingerie and swimwear
Williamsville
01.2012 - 01.2013
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.

Restaurant Waiter

Frog Hair
Williamsville
01.2009 - 01.2012
  • Took accurate food and drink orders, using a POS ordering software system.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Participated in banquets or catering functions held outside restaurant premises.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Greeted customers, provided menus and answered questions about menu items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Restaurant Waiter

Rizzo's Casa Di italia
Williamsville
01.2003 - 01.2009
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Participated in banquets or catering functions held outside restaurant premises.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Greeted customers, provided menus and answered questions about menu items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Provided exceptional service to high volume of daily customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.

Education

Associate of Arts - Hospitality Administration And Management

Niagara County Community College
Sanborn, NY
05-2007

High School Diploma -

Williamsville North High School
Williamsville, NY
06-2004

Skills

  • Data entry
  • Customer service
  • POS system operation
  • Effective communication
  • Time management
  • Attention to detail
  • Remote support
  • Call management
  • Task prioritization
  • Client communication
  • Support services
  • Customer engagement
  • Organizational skills
  • Interpersonal skills
  • Verbal and written communication

Timeline

Clerical Assistant

Family Business
01.2020 - 01.2023

Restaurant Waiter

Trattoria Aroma
06.2014 - 08.2015

Sales Associate

Ashley's lingerie and swimwear
01.2012 - 01.2013

Restaurant Waiter

Frog Hair
01.2009 - 01.2012

Restaurant Waiter

Rizzo's Casa Di italia
01.2003 - 01.2009

Associate of Arts - Hospitality Administration And Management

Niagara County Community College

High School Diploma -

Williamsville North High School

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