Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Software
Certification
Wildlife Rehabilitation
Hi, I’m

Leah Stone

Greenville,NC
Leah Stone

Summary

Dedicated, personable and energetic employee with experience in multiple industries. Committed to delivering excellence in all facets of customer service and administrative support. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3

Years of professional experience in the hotel indrustry

1
Certificate
1
year of post-secondary education

Work History

Hilton Greenville
Greenville, NC

Front Desk Receptionist
12.2023 - Current

Job overview

  • Have acquired the necessary skills to be productive & successful in the new operating system PEP since September 2024.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees with a streamlined reservations process for improved accuracy and guest experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
  • Handled financial transactions accurately, ensuring proper billing and payment processing including 3rd party reservations.
  • Learned the operating system Canary, where we can send and receive credit card authorization forms fairly easily, via text or email.
  • Promoted company loyalty programs, (Hilton Honors) effectively at the front desk area leading to an increase in membership enrollments and repeat business.
  • Implemented efficient systems for tracking lost-and-found items, expediting returns to rightful owners.

Tru By Hilton
Rocky Mount, NC

Front Desk Receptionist
05.2022 - 01.2024

Job overview

  • Became well equipped with the necessary skills to excel in the operating system OnQ.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Daniels Homeport

Sales Associate
01.2017 - 01.2018

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Winks

Deli Clerk
05.2012 - 04.2017

Job overview

  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Created appealing food arrangements for party trays and specialized orders.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Completed milkshakes and ice cream desserts for customers.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Hotdoggers

Waitress
04.2009 - 02.2012

Job overview

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Great Cakes

Cake Decorator
06.2008 - 08.2010

Job overview

  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Carefully sculpted figurines, decorations and floral designs using fondant icing and hardened sugar.

Sanctuary Vineyards

Warehouse Manager
10.2002 - 10.2006

Job overview

  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Safely and securely loaded items to prevent damage during transport.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Integrated warehouse operations with existing and new business processes.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Education

Currituck County High School
Barco, NC

High School Diploma

University Overview

Pitt Community College
Winterville, NC

Certificate from Effective Communication
09.2024 - Current

University Overview

Pitt Community College
Winterville, NC

Certificate from Computer Skills For The Workplace
04.2025 - Current

University Overview

Skills

  • Hospitality Service
  • Attention to detail
  • Critical Thinking
  • Time management
  • Team Collaboration
  • Social Perceptiveness
  • Verbal and Written Communication
  • Sensitive information handling
  • Administrative skills
Availability
See my work availability
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Available
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tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Pitt Community College
Certificate from Computer Skills For The Workplace
04.2025 - Current
Pitt Community College
Certificate from Effective Communication
09.2024 - Current
Front Desk Receptionist
Hilton Greenville
12.2023 - Current
Front Desk Receptionist
Tru By Hilton
05.2022 - 01.2024
Sales Associate
Daniels Homeport
01.2017 - 01.2018
Deli Clerk
Winks
05.2012 - 04.2017
Waitress
Hotdoggers
04.2009 - 02.2012
Cake Decorator
Great Cakes
06.2008 - 08.2010
Warehouse Manager
Sanctuary Vineyards
10.2002 - 10.2006
Currituck County High School
High School Diploma

Software

OnQ

PEP

Kipsu

Canary

Logistics

Outlook

Micrsoft Word

Certification

  • Adult and Pediatric First Aid/CPR/AED

Wildlife Rehabilitation

Wildlife Rehabilitation

Opossum Mamas Wildlife Rescue at your service! We are licensed and trained to raise and rehabilitate orphaned wildlife to go back into the wild with the skills they need to survive. We can take on squirrels, bunnies, and our specialty opossums!!

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Leah Stone