Leah St.Onge
Summary
Knowledgeable and dedicated individual skilled in administrative support and customer service. Bringing 15 years of experience in fast-paced, clerical operations. Strong planning, problem solving and communication skills. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Practical Nursing Student: Clinical Rotations
Van Rensselaer Manor and Shaker Place
01.2022
- Cared for residents in a long-term care setting while gaining hands-on experience to include: taking vital signs, checking blood glucose levels, providing medication and treatments as needed, and maintaining electronic medical records
- Reviewed patients’ plan of care and provided support with activities of daily living.
Patient Care Specialist
Ortho NY
11.2022 - Current
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Reception Supervisor
OrthoNY
11.2019 - 11.2022
- Oversee office inventory by restocking supplies and submitting purchase orders
- Schedule and confirm appointments
- Establish and enforce clear goals to keep employees working collaboratively
- Provide ongoing training to address staff needs.
- Collaborated with management to develop strategies for improving overall guest experience and satisfaction ratings.
- Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
- Processed eligibility and benefits verification and authorization requests.
E-Commerce Supervisor
Walmart
10.2013 - 11.2019
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories
- Increased sales on consistent basis by developing and maintaining key customer relationships
- Hired, trained, supervised and motivated team of 35 retail professionals to provide knowledgeable and fast service to every guest
- Identified appropriate solutions to minimize issues and quickly solve problems
- Delegated tasks to employees based upon individual strengths and experience in personal shopping.
Certified Nursing Assistant
Highland Nursing Home
04.2006 - 10.2010
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Documented activities and recorded information in EMR system
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Personal Care Assistant
CPCDS
01.2005 - 04.2006
- Scheduled recurring service appointments to provide client care as needed
- Transported clients to complete required tasks such as medical appointments and grocery shopping
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Monitored vital signs and medication use, documenting variances and concerning responses
- Assisted with meal planning to meet nutritional plans
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
Education
Practical Nursing -
Mildred Elley College
Albany, NY07.2022
Associate of Applied Science: Administrative Assistant -
Bryant & Stratton
Albany, NY01.2017
Skills
- Documentation skills
- Multi-line telephone skills
- Organization and efficiency
- Multitasking and prioritization
- Flexible
- Problem-solving abilities
- Office Administration
- HIPAA Compliance
- Verbal and written communication
Timeline
Patient Care Specialist
Ortho NY
11.2022 - Current
Practical Nursing Student: Clinical Rotations
Van Rensselaer Manor and Shaker Place
01.2022
Reception Supervisor
OrthoNY
11.2019 - 11.2022
E-Commerce Supervisor
Walmart
10.2013 - 11.2019
Certified Nursing Assistant
Highland Nursing Home
04.2006 - 10.2010
Personal Care Assistant
CPCDS
01.2005 - 04.2006
Practical Nursing -
Mildred Elley College
Associate of Applied Science: Administrative Assistant -
Bryant & Stratton
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